Create a comment
POST/v1/desks/:desk_id/conversations/:session_id/comments
Add an internal comment (note) to a conversation. Comments are only visible to agents, not to end users. The agent_id is automatically set from the authenticated user. Requires user authentication (JWT). API keys cannot create comments. Permissions - desks.read and conversations.write.
Request
Responses
- 200
- 400
- 401
- 404
- 500
The created comment
BadRequest
Response Headers
X-Request-Id
Unique identifier for the API request, useful for debugging and tracking.
Example:
abc123xyz789Unauthorized
Response Headers
X-Request-Id
Unique identifier for the API request, useful for debugging and tracking.
Example:
abc123xyz789The specified resource was not found
Response Headers
X-Request-Id
Unique identifier for the API request, useful for debugging and tracking.
Example:
abc123xyz789Internal Server Error
Response Headers
X-Request-Id
Unique identifier for the API request, useful for debugging and tracking.
Example:
abc123xyz789