Carousel response

The carousel is an ideal response format when you need to display multiple items in one view. Carousels can contain up to six cards, each consisting of the following fields:

• title: The title of the card.
• subtitle: A short description or subtitle for the card, up to 160 characters. Some channels show fewer characters. See Subtitle length.
• media: An image or video to display in the carousel. It includes the following sub-fields:
  • type: Specifies whether the media is an image or video.
  • url: The URL of the media.
• default_action (Optional): An action triggered when the media is clicked, with the following sub-fields:
  • type: Can be postback, url, webview, or phone.
  • value: The value associated with the action type.
• buttons: Each card must have at least one and up to three buttons, formatted as follows:
  • label: The text displayed on the button.
  • type: Can be postback, url, webview, or phone.
  • value: The value associated with the button type.

note

Postback responses provide the same result as options.

Subtitle length

A card subtitle can have up to 160 characters. Some channels allow fewer characters. On these channels, Moveo cuts a longer subtitle to the channel limit and ends it with ....

Channel	Subtitle limit
Facebook Messenger	80 characters
Instagram	80 characters
Sunshine Conversations	128 characters
Zendesk Chat	150 characters

The web widget and WhatsApp show the full subtitle. On Instagram, a phone button becomes text at the end of the subtitle, with the button label and the phone number. Moveo cuts the subtitle first, so the subtitle and the phone text fit in 80 characters.

If a subtitle has more than 80 characters, the carousel editor shows a warning.