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Logs

Logs let you replay past conversations in the Administrator view. The replay opens the same modal as the Test experience, in a read-only mode. You see the predicted intents with their confidence scores, the context of each turn, the details of the user, and the rating the conversation received. You can also use the Amend feature to improve and fine tune the AI agent's responses.

Analytics logs​

Reach the conversations of every AI agent from the analytics page. This view covers overall performance across the account, so use it to watch general trends.

  1. Go to Analytics → Conversations.
  2. Set the date range you want to review.
  3. Select a conversation to replay it.
The Conversations table in Analytics with the date range and one row per conversation.The Conversations table in Analytics with the date range and one row per conversation.

AI agent logs​

Reach the conversations of one AI agent from its own page. This view carries the detail you need to debug a single agent, including the context data of every turn.

  1. Open your AI agent.
  2. Go to the Conversations tab.
  3. Select a conversation to replay it.

To extract structured outcomes directly in this view, enable Insights for the AI agent. See Insights for setup and supported data types.

The replay of a conversation: the messages on the left and the steps of the selected turn on the right.The replay of a conversation: the messages on the left and the steps of the selected turn on the right.

Replay a conversation​

The replay modal puts the conversation on the left and a set of tabs on the right. Select any turn on the left. A turn is one user message and everything the AI agent did to answer it. The tabs on the right then describe that turn.

The header of the conversation holds the session controls. Copy a link to the replay, translate the conversation into another language, and open the ⋯ menu for Copy conversation ID and Download as .pdf.

Turns and Context​

Turns breaks the selected turn into the steps the AI agent took, in the same format as a test session. See Turns for the full description of the steps.

Context lists the context variables and the tags that were active on the selected turn. You cannot edit the values, because the conversation already happened. A turn where the AI agent set no variables shows an empty state instead.

User​

User identifies the person on the other side of the conversation. It holds the name, the email address, the Moveo user ID, your own external user ID, and the ID of the user on the channel. An anonymous web visitor fills in few of these fields.

For a conversation that links to a contact, User also shows the memories of the contact and a View full profile link.

Conversation​

Conversation describes the session as a whole. It names the AI agents that took part, the channel and the environment. When a campaign started the conversation, it names that campaign too. It also reports the duration, the number of user messages, the coverage, the containment, and whether the conversation was meaningful.

The conversation ID and the request ID sit in this tab too. To report a problem to support, quote both of them.

Review​

Review gathers everything that judges the conversation. The user feedback section shows the star rating the user gave and the reactions they left on individual messages. A conversation that nobody rated shows an empty state.

When Insights is on for the AI agent, this tab also holds the extracted insights and the AI analysis: the conversation summary, the sentiment of the user, the goal metric and the reasoning behind it. Select Download insights to export them.

Filtering options​

Filter results by:

  • Channel (Web, Viber, and others)
  • Coverage
  • Containment
  • Preview conversations
  • Tags. With two or more tags, you can choose whether conversations must have all of the tags (default) or any of them.
  • Ratings
  • Human agents, in the analytics logs only. In Analytics → Conversations, open Filters and select Human agents. The Human Agents page (Analytics → Human Agents) uses the same selection.
The Filters menu of the Conversations page, with Human agents after AI Agents.The Filters menu of the Conversations page, with Human agents after AI Agents.

Export conversations​

The console exports one conversation at a time. To export many transcripts, use the Analytics API.

  1. Open the conversation from Analytics → Conversations, or from the Conversations tab of the AI agent.
  2. Open the ⋯ menu in the header of the conversation.
  3. Select Download as .pdf.

The Conversations list has no export of many conversations.

Next steps​

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