Customer satisfaction

The Customer satisfaction section tracks how happy users are with their interactions, including both AI Agent and live chat conversations.

Rating

The Rating by day graph displays the average or median rating that customers give to sessions per day.

Rating percentage of more than three stars

The Rating percentage of more than three stars graph shows the percentage of sessions in which users give a rating of more than three stars (out of a maximum of five) per day.

Remarks from customers

The Remarks from customers table displays all conversations where users left ratings or feedback. Filter by rating to find unhappy users and replay their conversations. See Logs for details on the replay feature.