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Environments

A Moveo environment works like a front desk. It receives the first message from your end user and makes sure that it reaches your AI agents.

An environment manages the interfaces with your channel integrations, such as Web, Facebook Messenger, and Viber. It connects to your AI agents through rules.

Environments

For a basic use case, one environment is enough. For example, you might need one AI agent that answers FAQs on your website, or one AI agent that handles delivery rescheduling.

Many businesses handle more than one use case, so they need multiple AI agents.

When to use more than one environment​

For example:

  • Connect one environment to your landing page to answer FAQs and generate leads. Connect another environment to your customer portal to support logged-in users.

  • If your business operates in different markets, such as the US and France, create one environment for the US market and another for the French market.

  • For more complex use cases, create a production and a development environment. Test each release in the development environment before it goes to production.

  • If you use live chat and have separate customer support teams for different use cases or languages, create separate environments.

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