Glossary
This glossary defines the key terms of the Moveo platform. Each term links to its main page, and you can hover over a term to see a summary of that page.
- AI agent: The conversational agent that answers users with its knowledge, guidelines, and dialogs.
- analytics: The area of the console where you review conversation logs, performance metrics, and user satisfaction.
- campaign: A coordinated outreach to a list of contacts on one or more channels.
- context variable: A key-value pair, such as
$user.display_name, that stores information during a conversation. - conversation: The interaction between a user and an agent, with its context and its message history. Moveo also calls it a session.
- department: A group of human agents, such as "Sales" or "Support", that Moveo uses to route conversations.
- dialog: A structured, stateful conversation flow for one task of the AI agent.
- entity: A piece of information in a user message, such as a date or a location, that adds context to an intent.
- environment: An independent workspace, such as "Staging" or "Production", with its own rules and integrations.
- integration: A connection between Moveo and a channel, such as the web, WhatsApp, or Facebook Messenger.
- intent: The goal of a user message, such as
#check_order_status. - knowledge base: A collection of FAQs, documents, and websites that an AI agent uses to answer questions.
- live chat: The interface where human agents take over conversations from AI agents.
- rule: An automation that runs actions, such as the assignment of an AI agent, when its conditions match.
- session: Another name for a conversation, used in the API and in the logs.
- webhook: An HTTP POST call from Moveo to an external system when an action runs.