Knowledge base through external sources

You can connect to an existing knowledge base to allow Moveo to ingest your articles. Moveo supports external sources including Intercom and Zendesk knowledge bases.

Intercom

To establish a connection with Intercom, follow these steps:

1. Click the Add button
2. Select your desired source from the "Select source" dropdown menu
3. Once a source like Intercom is selected, click the Redirect button to connect your workspace. Your platform will need access to retrieve articles from the external source
4. Choose the Intercom knowledge base as your data source
5. Click on the Connect button
6. Grant Moveo access to retrieve your articles by authorizing its access
7. Choose the specific articles you want your AI Agent to be able to answer

Select source

Authorize

Select articles

note

For non-professional accounts, you need to publish your Intercom articles to have them appear in Moveo.

Zendesk

To establish a connection with Zendesk, follow these steps:

1. Click the Add button
2. Select your desired source from the "Select source" dropdown menu
3. Fill in your Zendesk subdomain and press Enter to load the languages of this knowledge base
4. Select language from the dropdown menu to load all available articles
5. Choose the specific articles you want your AI Agent to be able to answer
6. Click the Add button to

Select source

Configure

Select articles