Publish
Content created from Q&As, Documents, Webpages, and External Sources is initially assigned a Draft status. This means the content is not yet utilized by live AI Agents, but can be thoroughly tested using the Test knowledge base feature.
Why use draft status?
Draft status allows you to:
- Test before going live - Verify content works correctly with your AI Agent
- Review for accuracy - Ensure information is correct and up-to-date
- Stage updates - Prepare new content without affecting production
- Collaborate safely - Multiple team members can add content without impacting users
Publish content
To change the status from Draft to Published and enable the content for live AI Agent use:
- Click the Publish button to open the publishing modal.
- Within the modal, select the datasource you want to publish.
- Press the Publish button to finalize the process.
Bulk publishing
Publish multiple datasources at once by selecting all the datasources in the modal before clicking Publish.
tip
Always test your content before publishing. Use the Test knowledge base feature to verify your AI Agent responds correctly.
Next steps
- Test your knowledge base - Verify content before publishing
- Best practices - Optimize your content for better results
- Knowledge base overview - Learn more about knowledge base features