Choosing a voice AI platform

Teams that build a voice AI agent pick from three types of product. Each type moves a different part of the work to the vendor. This page lists what your team builds or runs with each type.

The three types

Type	Examples	What you get
Framework that you code and host	LiveKit Agents, Pipecat	Open-source libraries for the voice pipeline. You write the agent in code and run it.
Developer API for voice agents	Vapi, Retell	A hosted voice pipeline. You configure agents with an API or a dashboard and build the rest.
Managed customer-conversation platform	Moveo	Hosted AI Agents for voice, chat and email, with handover, inbox, analytics and campaigns.

What your team builds or runs

The table shows who owns each part of a production voice agent. "You" means your team builds, hosts or integrates it.

Part	Framework	Developer API	Moveo
Hosting of the pipeline	You	Vendor	Moveo, in your region
Telephony	You	Vendor or you	Your Twilio or Telnyx account, connected in the console: Twilio Voice, Telnyx Voice. Browser calls from the web widget with Web Voice, with no telephony account
STT, TTS and LLM keys	You	Vendor or you	Moveo-hosted, or your own speech models and language models
Handover to humans	You	Varies by vendor	Handover action with call transfer
Inbox for human agents	You	You	Inbox
Analytics	You	Varies by vendor	Analytics and logs
Testing	You	Varies by vendor	Simulations and test calls
Other channels	You	You	The same AI Agent on chat, email and messaging
Compliance	You	Shared with vendor	Security and compliance and compliance profiles

Choose Moveo when

• Voice is one channel of your customer service, next to chat, email and messaging.
• Human agents take over from the AI Agent, and you need one place for their work.
• You call contact lists with campaigns, for example for payment recovery.
• Non-developers build and change the AI Agent in the console.
• You test every change with simulations and release it as a version.
• You use Twilio or Telnyx for telephony.

Choose a framework or an API when

• You want to own and change the code of every step of the pipeline.
• You must run the agent on your own servers.
• You need a telephony provider other than Twilio or Telnyx.
• You need a speech provider that is not in the speech models list.
• You need a fallback chain of language models on calls. On Moveo, the Voice channel of the model strategy uses one model only.
• You build a voice-only product, and you do not need an inbox, campaigns or other channels.

Next steps

• Voice AI Agents explains the Moveo voice pipeline and where you set each part.
• Path to production takes you from a new AI Agent to live calls.