# Moveo.AI Documentation

> Revolutionize your customer experience using an AI agent

This file contains links to documentation sections following the llmstxt.org standard.

## Table of Contents

- [Dialog webhooks](https://docs.moveo.ai/docs/ai-agents/action-webhooks): import Img from '@site/src/components/Img';
- [Advanced setup](https://docs.moveo.ai/docs/ai-agents/advanced): import Img from '@site/src/components/Img';
- [Build a webhook](https://docs.moveo.ai/docs/ai-agents/build-a-webhook): import Tabs from '@theme/Tabs';
- [Build an MCP server](https://docs.moveo.ai/docs/ai-agents/build-an-mcp-server): This guide walks through building a custom MCP server that Moveo can connect to as a tool provider for an AI agent. It covers the implementation, t...
- [Compliance profiles](https://docs.moveo.ai/docs/ai-agents/compliance-profiles): Compliance profiles help align your AI Agent with regulatory requirements for outbound campaigns. When a compliance profile is active, the platform...
- [Context and variables](https://docs.moveo.ai/docs/ai-agents/context): In Moveo, store temporary information during a conversation using **context variables**.
- [Dialogs](https://docs.moveo.ai/docs/ai-agents/dialogs): import Img from '@site/src/components/Img'; import Arcade from '@site/src/components/Arcade';
- [Entities](https://docs.moveo.ai/docs/ai-agents/entities): import Tabs from '@theme/Tabs';
- [Intents](https://docs.moveo.ai/docs/ai-agents/intents): import Tabs from '@theme/Tabs';
- [Knowledge & Guidelines](https://docs.moveo.ai/docs/ai-agents/knowledge): import Tabs from '@theme/Tabs';
- [Local tools](https://docs.moveo.ai/docs/ai-agents/local-tools): import Img from '@site/src/components/Img';
- [MCP servers](https://docs.moveo.ai/docs/ai-agents/mcp-servers): import Img from '@site/src/components/Img';
- [Message path](https://docs.moveo.ai/docs/ai-agents/message-path): import Tabs from '@theme/Tabs';
- [Model strategy](https://docs.moveo.ai/docs/ai-agents/model-strategy): import Img from '@site/src/components/Img';
- [Conditions](https://docs.moveo.ai/docs/ai-agents/operations/conditions): import Tabs from '@theme/Tabs';
- [Jump to](https://docs.moveo.ai/docs/ai-agents/operations/event): import Img from '@site/src/components/Img';
- [Handover](https://docs.moveo.ai/docs/ai-agents/operations/handover): import Tabs from '@theme/Tabs';
- [Inactivity reminder](https://docs.moveo.ai/docs/ai-agents/operations/inactivity): import Img from '@site/src/components/Img';
- [Pause](https://docs.moveo.ai/docs/ai-agents/operations/pause): import Img from '@site/src/components/Img';
- [Questions](https://docs.moveo.ai/docs/ai-agents/operations/questions): import Img from '@site/src/components/Img';
- [Replay](https://docs.moveo.ai/docs/ai-agents/operations/replay): The **Replay** action allows you to send a message on behalf of the user within a conversation. You
- [Reset](https://docs.moveo.ai/docs/ai-agents/operations/reset): import Img from '@site/src/components/Img';
- [Resolve](https://docs.moveo.ai/docs/ai-agents/operations/resolve): import Img from '@site/src/components/Img';
- [Set variables](https://docs.moveo.ai/docs/ai-agents/operations/set-variables): import Img from '@site/src/components/Img';
- [Tag](https://docs.moveo.ai/docs/ai-agents/operations/tag): import Tabs from '@theme/Tabs';
- [AI Agents](https://docs.moveo.ai/docs/ai-agents/overview): import Img from '@site/src/components/Img';
- [Knowledge agent quick start](https://docs.moveo.ai/docs/ai-agents/quickstart): import Tabs from '@theme/Tabs';
- [AI Response](https://docs.moveo.ai/docs/ai-agents/responses/ai-response): import Img from '@site/src/components/Img';
- [Carousel response](https://docs.moveo.ai/docs/ai-agents/responses/carousel): import Img from '@site/src/components/Img';
- [Email](https://docs.moveo.ai/docs/ai-agents/responses/email): import Img from '@site/src/components/Img';
- [File response](https://docs.moveo.ai/docs/ai-agents/responses/file): import Img from '@site/src/components/Img';
- [Google Sheet](https://docs.moveo.ai/docs/ai-agents/responses/googlesheet): import Tabs from '@theme/Tabs';
- [Image response](https://docs.moveo.ai/docs/ai-agents/responses/image): import Img from '@site/src/components/Img';
- [Responses](https://docs.moveo.ai/docs/ai-agents/responses/overview): import Img from '@site/src/components/Img';
- [Passthrough](https://docs.moveo.ai/docs/ai-agents/responses/passthrough): :::note Enterprise only
- [Survey response](https://docs.moveo.ai/docs/ai-agents/responses/survey): import Tabs from '@theme/Tabs';
- [Text response](https://docs.moveo.ai/docs/ai-agents/responses/text): import Tabs from '@theme/Tabs'; import TabItem from '@theme/TabItem'; import Img from
- [URL response](https://docs.moveo.ai/docs/ai-agents/responses/url): import Img from '@site/src/components/Img';
- [Video response](https://docs.moveo.ai/docs/ai-agents/responses/video): import Img from '@site/src/components/Img';
- [Webhook](https://docs.moveo.ai/docs/ai-agents/responses/webhook): import Img from '@site/src/components/Img';
- [Webview response](https://docs.moveo.ai/docs/ai-agents/responses/webview): import Tabs from '@theme/Tabs'; import TabItem from '@theme/TabItem'; import Img from
- [Webviews](https://docs.moveo.ai/docs/ai-agents/responses/webviews): import Img from '@site/src/components/Img';
- [Setup](https://docs.moveo.ai/docs/ai-agents/setup): import Tabs from '@theme/Tabs';
- [Simulations](https://docs.moveo.ai/docs/ai-agents/simulations): import Img from '@site/src/components/Img';
- [AI Agent training and testing](https://docs.moveo.ai/docs/ai-agents/test): import Tabs from '@theme/Tabs';
- [Event trigger](https://docs.moveo.ai/docs/ai-agents/triggers/event): import Img from '@site/src/components/Img';
- [Triggers](https://docs.moveo.ai/docs/ai-agents/triggers/overview): import Img from '@site/src/components/Img';
- [Intent trigger](https://docs.moveo.ai/docs/ai-agents/triggers/text): import Tabs from '@theme/Tabs';
- [Fallback](https://docs.moveo.ai/docs/ai-agents/triggers/unknown): If your AI Agent doesn't recognize the user's intent, it activates the **fallback** trigger. This
- [Versions](https://docs.moveo.ai/docs/ai-agents/versions): import Tabs from '@theme/Tabs';
- [Webhooks](https://docs.moveo.ai/docs/ai-agents/webhooks): import Tabs from '@theme/Tabs';
- [Workflow Generator](https://docs.moveo.ai/docs/ai-agents/workflow-generator): import Arcade from '@site/src/components/Arcade';
- [AI Agent effectiveness](https://docs.moveo.ai/docs/analytics/ai-agent-effectiveness): import Img from '@site/src/components/Img';
- [Customer satisfaction](https://docs.moveo.ai/docs/analytics/customer-satisfaction): import Img from '@site/src/components/Img';
- [Live agent effectiveness](https://docs.moveo.ai/docs/analytics/human-agent-effectiveness): import Img from '@site/src/components/Img';
- [Insights](https://docs.moveo.ai/docs/analytics/insights): import Arcade from '@site/src/components/Arcade';
- [Logs](https://docs.moveo.ai/docs/analytics/logs): import Arcade from '@site/src/components/Arcade';
- [Analytics](https://docs.moveo.ai/docs/analytics/overview): import Tabs from '@theme/Tabs';
- [Overall performance](https://docs.moveo.ai/docs/analytics/team-performance): import Img from '@site/src/components/Img';
- [Usage](https://docs.moveo.ai/docs/analytics/usage): import Img from '@site/src/components/Img';
- [Guidelines and exit conditions](https://docs.moveo.ai/docs/authentication/authentication-guidelines): The Authentication Agent's behavior is steered by two free-text fields per step: the **step guideline** (general behavior) and the **failure guidel...
- [Authentication overview](https://docs.moveo.ai/docs/authentication/authentication-overview): import Img from '@site/src/components/Img';
- [Scoring and alternative scenarios](https://docs.moveo.ai/docs/authentication/authentication-scoring): Authentication uses a simple per-step scoring model: every question has a **point weight**, the step has a **score threshold**, and the step passes...
- [Set up Authentication](https://docs.moveo.ai/docs/authentication/authentication-setup): import Img from '@site/src/components/Img';
- [Authentication webhooks](https://docs.moveo.ai/docs/authentication/authentication-webhooks): import Img from '@site/src/components/Img';
- [Campaigns](https://docs.moveo.ai/docs/campaigns/campaigns): import Img from '@site/src/components/Img';
- [Outreach campaigns](https://docs.moveo.ai/docs/campaigns/outreach): import Arcade from '@site/src/components/Arcade';
- [Payment recovery campaigns](https://docs.moveo.ai/docs/campaigns/payment-recovery): import Img from '@site/src/components/Img';
- [Views](https://docs.moveo.ai/docs/chat/conversation-views): import Arcade from '@site/src/components/Arcade';
- [Departments](https://docs.moveo.ai/docs/chat/departments): import Tabs from '@theme/Tabs';
- [Human agents](https://docs.moveo.ai/docs/chat/human-agents): import Arcade from '@site/src/components/Arcade';
- [Notes](https://docs.moveo.ai/docs/chat/notes): import Arcade from '@site/src/components/Arcade';
- [Live chat overview](https://docs.moveo.ai/docs/chat/overview): import Img from '@site/src/components/Img';
- [Quick responses](https://docs.moveo.ai/docs/chat/quick-responses): import Tabs from '@theme/Tabs';
- [Conversation routing and queues](https://docs.moveo.ai/docs/chat/routing-and-queues): import Img from '@site/src/components/Img';
- [Scheduled WhatsApp messages](https://docs.moveo.ai/docs/chat/scheduled-messages): Schedule an approved WhatsApp template to send at a later time, directly from a live chat
- [WhatsApp Template Message](https://docs.moveo.ai/docs/chat/template-messages): import Tabs from '@theme/Tabs';
- [Business hours](https://docs.moveo.ai/docs/environments/business-hours): import Tabs from '@theme/Tabs';
- [Context bundles](https://docs.moveo.ai/docs/environments/context-bundles): import Arcade from '@site/src/components/Arcade';
- [Environments](https://docs.moveo.ai/docs/environments/overview): import Img from '@site/src/components/Img';
- [Different language, different Agent](https://docs.moveo.ai/docs/environments/rules-language): import Tabs from '@theme/Tabs';
- [AI Agent routing](https://docs.moveo.ai/docs/environments/rules-route-agent): import Img from '@site/src/components/Img';
- [Rules](https://docs.moveo.ai/docs/environments/rules): import Tabs from '@theme/Tabs';
- [Build your first AI Agent](https://docs.moveo.ai/docs/guides/build-an-ai-agent): import Tabs from '@theme/Tabs';
- [Connect your agent to knowledge bases](https://docs.moveo.ai/docs/guides/connect-agents-with-collections): import Img from '@site/src/components/Img';
- [Conversations](https://docs.moveo.ai/docs/guides/conversations-overview): In Moveo, conversations between users and an [AI Agent](../ai-agents/overview.md) occur within a
- [Publishing agents to production](https://docs.moveo.ai/docs/guides/deploy-overview): Deployment is a crucial step when integrating Moveo into your business. It consists of three main
- [Import an AI Agent](https://docs.moveo.ai/docs/guides/import-ai-agent): import Tabs from '@theme/Tabs';
- [Guides](https://docs.moveo.ai/docs/guides/overview): Follow the guides below to get familiar with Moveo.AI and learn from the examples provided.
- [Deploy your first AI Agent to production](https://docs.moveo.ai/docs/guides/quick-start): import Img from '@site/src/components/Img';
- [Staging and live environments](https://docs.moveo.ai/docs/guides/staging-prod-environment): import Arcade from '@site/src/components/Arcade';
- [Survey](https://docs.moveo.ai/docs/guides/survey): A survey is a set of questions that you can send to your customers to gather feedback about your
- [Timeout Mechanisms in Moveo](https://docs.moveo.ai/docs/guides/timeouts): import Arcade from '@site/src/components/Arcade';
- [Email](https://docs.moveo.ai/docs/integrations/email): import Img from '@site/src/components/Img';
- [Facebook Messenger](https://docs.moveo.ai/docs/integrations/facebook-messenger): import Img from '@site/src/components/Img';
- [Front](https://docs.moveo.ai/docs/integrations/front): import Tabs from '@theme/Tabs';
- [Infobip RCS](https://docs.moveo.ai/docs/integrations/infobip-rcs): import Arcade from '@site/src/components/Arcade';
- [Infobip SMS](https://docs.moveo.ai/docs/integrations/infobip-sms): import Img from '@site/src/components/Img';
- [Instagram](https://docs.moveo.ai/docs/integrations/instagram-messenger): import Tabs from '@theme/Tabs';
- [Intercom](https://docs.moveo.ai/docs/integrations/intercom): import Tabs from '@theme/Tabs';
- [Integrations overview](https://docs.moveo.ai/docs/integrations/overview): Integrations connect your AI Agent to the communication channels your customers already use. Once connected, your agent receives messages, processe...
- [Slack](https://docs.moveo.ai/docs/integrations/slack): import Img from '@site/src/components/Img';
- [Smartlead](https://docs.moveo.ai/docs/integrations/smartlead): import Arcade from '@site/src/components/Arcade';
- [Sunshine Conversations](https://docs.moveo.ai/docs/integrations/sunco): import Tabs from '@theme/Tabs';
- [Telnyx Voice](https://docs.moveo.ai/docs/integrations/telnyx-voice): import Img from '@site/src/components/Img';
- [Twilio Voice](https://docs.moveo.ai/docs/integrations/twilio-voice): import Img from '@site/src/components/Img';
- [Viber](https://docs.moveo.ai/docs/integrations/viber): import Img from '@site/src/components/Img';
- [Voice call transfer](https://docs.moveo.ai/docs/integrations/voice-call-transfer): When a voice AI Agent hands a call to a human agent or to your phone system, the call is
- [Web channel configuration](https://docs.moveo.ai/docs/integrations/web/configuration): import Tabs from '@theme/Tabs';
- [Web channel developer guide](https://docs.moveo.ai/docs/integrations/web/developer-guide): The web channel exposes methods to control behavior and interact with the chat programmatically.
- [Getting started with web channel](https://docs.moveo.ai/docs/integrations/web/getting-started): import Tabs from '@theme/Tabs';
- [Web channel troubleshooting](https://docs.moveo.ai/docs/integrations/web/troubleshooting): import Img from '@site/src/components/Img';
- [WhatsApp Coexistence Mode](https://docs.moveo.ai/docs/integrations/whatsapp-coexistence): import Tabs from '@theme/Tabs';
- [WhatsApp Flows](https://docs.moveo.ai/docs/integrations/whatsapp-flows): import Img from '@site/src/components/Img';
- [WhatsApp Business](https://docs.moveo.ai/docs/integrations/whatsapp): import Tabs from '@theme/Tabs';
- [Zendesk Chat](https://docs.moveo.ai/docs/integrations/zendesk): import Img from '@site/src/components/Img';
- [Knowledge bases best practices](https://docs.moveo.ai/docs/knowledge-base/best-practices): The following guide outlines best practices for optimizing your knowledge base to ensure optimal
- [Knowledge base through documents](https://docs.moveo.ai/docs/knowledge-base/documents): import Arcade from '@site/src/components/Arcade';
- [Knowledge base through external sources](https://docs.moveo.ai/docs/knowledge-base/external-sources): import Tabs from '@theme/Tabs';
- [Knowledge base through Q&A](https://docs.moveo.ai/docs/knowledge-base/faq): import Tabs from '@theme/Tabs';
- [Knowledge base](https://docs.moveo.ai/docs/knowledge-base/overview): import Tabs from '@theme/Tabs';
- [Publish](https://docs.moveo.ai/docs/knowledge-base/publish): import Arcade from '@site/src/components/Arcade';
- [Test knowledge base](https://docs.moveo.ai/docs/knowledge-base/test): import Arcade from '@site/src/components/Arcade';
- [Knowledge base through webpages](https://docs.moveo.ai/docs/knowledge-base/website): import Tabs from '@theme/Tabs';
- [Account](https://docs.moveo.ai/docs/platform/account): import Arcade from '@site/src/components/Arcade';
- [API Keys](https://docs.moveo.ai/docs/platform/api-keys): import Arcade from '@site/src/components/Arcade';
- [Billing](https://docs.moveo.ai/docs/platform/billing): import Tabs from '@theme/Tabs';
- [Desktop notifications](https://docs.moveo.ai/docs/platform/desktop-notifications): import Tabs from '@theme/Tabs';
- [Event notifications](https://docs.moveo.ai/docs/platform/event-notifications): Event notifications are a type of webhook that listens for events occurring in a conversation. You
- [Members management](https://docs.moveo.ai/docs/platform/invitations): import Arcade from '@site/src/components/Arcade';
- [Language Models](https://docs.moveo.ai/docs/platform/language-models): import Img from '@site/src/components/Img';
- [Outbound IP Addresses](https://docs.moveo.ai/docs/platform/outbound-ip-addresses): When Moveo makes outbound calls to your systems — [agent webhooks](../ai-agents/webhooks) POSTing to your backend, or the [knowledge-base crawler](...
- [Developer Tools](https://docs.moveo.ai/docs/platform/overview): The Developer Tools section provides essential tools for integrating and extending the Moveo platform. Use these tools to connect external systems,...
- [Roles and permissions](https://docs.moveo.ai/docs/platform/permissions): import Img from '@site/src/components/Img';
- [Create an event notification](https://docs.moveo.ai/docs/platform/plugins/create-event-notification): import Arcade from '@site/src/components/Arcade'; import Img from '@site/src/components/Img';
- [Use Moveo with Zapier](https://docs.moveo.ai/docs/platform/plugins/zapier): import Arcade from '@site/src/components/Arcade';
- [Security & Compliance](https://docs.moveo.ai/docs/platform/security): Moveo maintains enterprise-grade security standards with SOC 2 Type II, ISO 27001, and HIPAA compliance.
- [Single Sign-On (SSO)](https://docs.moveo.ai/docs/platform/sso): Single Sign-On (SSO) is an authentication scheme that allows a user to log in with a single set of credentials to multiple independent software sys...
- [Taxes](https://docs.moveo.ai/docs/platform/taxes): import Img from '@site/src/components/Img';
- [Not receiving emails](https://docs.moveo.ai/docs/troubleshooting/not-receiving-emails): import Img from '@site/src/components/Img';
- [Troubleshooting overview](https://docs.moveo.ai/docs/troubleshooting/overview): This guide helps you diagnose and resolve common issues with the Moveo platform.
- [Platform status](https://docs.moveo.ai/docs/troubleshooting/platform-status): The Moveo status page provides real-time information about platform availability, ongoing incidents, and scheduled maintenance.
- [What is Moveo?](https://docs.moveo.ai/docs/welcome): import Img from '@site/src/components/Img';