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Not receiving emails

If you're not receiving emails from Moveo (such as notifications, reports, or password resets), follow the steps below to diagnose and resolve the issue.

Check your spam folder​

Emails from Moveo may be filtered into your spam or junk folder. Search for emails from @moveo.ai in your spam folder and mark them as "not spam" to ensure future delivery.

Verify your email address​

Confirm that the email address in your Moveo account settings is correct. A typo in your email address will prevent delivery.

  1. Go to Settings → Account
  2. Verify your email address is spelled correctly
  3. Update if necessary and save changes

Check if you unsubscribed​

You may have accidentally unsubscribed from Moveo emails. All emails from Moveo contain an unsubscribe link in the footer:

Emails unsubscribe

If you clicked this link, you were removed from all Moveo mailing lists. To resubscribe, contact support at support@moveo.ai.

Corporate email filters​

If you use a corporate email system, your IT department may have filters that block external emails. Ask your IT team to:

  • Allowlist the domain moveo.ai
  • Check quarantine for blocked messages
  • Verify DMARC/SPF settings aren't rejecting Moveo emails

Still not receiving emails?​

If none of the above solutions work, contact support@moveo.ai with:

  • Your account email address
  • The type of email you're expecting (notification, report, password reset)
  • When you last received emails from Moveo

Next steps​

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