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Not receiving emails

If you do not receive emails from Moveo, such as notifications, reports, or password resets, follow these steps to find and fix the cause.

Check your spam folder​

Your email provider can move emails from Moveo to your spam or junk folder. Search for emails from @moveo.ai in your spam folder and mark them as "not spam" so that future emails arrive in your inbox.

Verify your email address​

Confirm that the email address in your Moveo account settings is correct. A typo in your email address prevents delivery.

  1. Go to Settings → Account.
  2. Check the spelling of your email address.
  3. Update it if necessary and save your changes.

Check if you unsubscribed​

You might have unsubscribed from Moveo emails by accident. The footer of every email from Moveo contains an unsubscribe link, in the sentence that starts with "If you'd like to unsubscribe and stop receiving these emails".

If you selected this link, Moveo removed you from all its mailing lists. To resubscribe, contact support at support@moveo.ai.

Corporate email filters​

If you use a corporate email system, your IT department may have filters that block external emails. Ask your IT team to:

  • Allowlist the domain moveo.ai
  • Check quarantine for blocked messages
  • Verify DMARC/SPF settings aren't rejecting Moveo emails

Still not receiving emails?​

If none of these solutions work, contact support@moveo.ai with:

  • Your account email address
  • The type of email you're expecting (notification, report, password reset)
  • When you last received emails from Moveo

Next steps​

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