Business Hours

Business hours allow you to set a specific time range during which your Human Agents will be available.

Step 1: Navigate to business hours

Click on the profile configuration button inside the profile's dropdown menu.

Choose your desired environment from the environments menu.

Click on the Business hours tab.

Default Business Hours

Note: By default, the business hours are set to Weekdays 9:00 - 17:00.

You can always change the business hours by clicking on the Business Hours button.

Step 2: Customize your default business hours

  1. Click on the Default Business Hours button.

and you will be navigated to the default business hours page:

  1. Set the timezone.

  2. Set the frequency. You can choose between every day, weekends, weekdays, or a specific day.

4 Set the start and end time.

  1. Add or remove Business Hours at will by clicking on the Add or Remove button.

Step 3: Customize your holiday hours

It is possible to add holidays to your business hours. The days you register as holidays will be treated as non-business hours.

  1. Click on the Holidays tab.

and click on add holidays link.

  1. Edit holiday name

  2. Edit holiday start and end date

  3. Add or remove holidays at will by clicking on theAdd or Remove button.

Step 4: Add custom Business Hours

It is possible to add custom Business Hours by clicking the add business hours button.

The steps are the same as the default business hours, except that you can edit the name.

Use business hours in the Dialog

A simple example taking advantages of business hours is to use them in the Dialog.

Upon creating a new condition, you can use the business hours, by choosing $sys-business.

Creating a simple dialog flow would look like this:

Use business hours in Rules

You can also use business hours in Rules.

And customize your rule accordingly:

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