Access the distribution of Brain sessions with a specific number of user messages. This Query returns how many sessions have exactly 1, 2, 3, ... 10+ user messages.
You can gain insights on how your customers interact with the Brain. You can asnwer questions like "After how many messages do customers ask for a human agent?"
Below are some examples of how
BrainSessionNumberMessages can be called.
- Multiple Brains
- Multiple Tags
- Brains & Tags
- Multiple Brains & Not Contained
- Not Covered
The result below shows that 1000 sessions only have 1 user message while the majority of sessions (35000) have three user messages