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Brain Session Message Distribution

Access the distribution of Brain sessions with a specific number of user messages. This Query returns how many sessions have exactly 1, 2, 3, ... 10+ user messages.

tip

You can gain insights on how your customers interact with the Brain. You can asnwer questions like "After how many messages do customers ask for a live agent?"

query BrainSessionMessageDistribution(
$accountId: uuid
$deskIds: _uuid
$brainIds: _uuid
$channels: _text
$startDate: timestamp
$endDate: timestamp
$tags: _text
$isContained: Boolean
$isCovered: Boolean
$isTest: Boolean
) {
rows: brain_sessions_message_distribution(
args: {
start_time: $startDate
end_time: $endDate
account_id: $accountId
brain_parent_ids: $brainIds
desk_ids: $deskIds
channels: $channels
tags: $tags
is_contained: $isContained
is_covered: $isCovered
is_test: $isTest
}
) {
one_message
two_messages
three_messages
four_messages
five_messages
six_messages
seven_messages
eight_messages
nine_messages
ten_plus_messages
}
}

Below are some examples of how BrainSessionNumberMessages can be called.

{
"accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
"startDate": "2023-04-08",
"endDate": "2023-04-17"
}

Example Result:

note

The result below shows that 1000 sessions only have 1 user message while the majority of sessions (35000) have three user messages

{
"data": {
"rows": [
{
"one_message": 1000,
"two_messages": 26483,
"three_messages": 35000,
"four_messages": 26687,
"five_messages": 16470,
"six_messages": 9988,
"seven_messages": 5520,
"eight_messages": 3587,
"nine_messages": 1901,
"ten_plus_messages": 3477
}
]
}
}