Skip to main content

Brain Session Message Distribution

Access the distribution of Brain sessions with a specific number of user messages. This Query returns how many sessions have exactly 1, 2, 3, ... 10+ user messages.

tip

You can gain insights on how your customers interact with the Brain. You can asnwer questions like "After how many messages do customers ask for a live agent?"

query BrainSessionMessageDistribution(
  $accountId: uuid
  $deskIds: _uuid
  $brainIds: _uuid
  $channels: _text
  $startDate: timestamp
  $endDate: timestamp
  $tags: _text
  $isContained: Boolean
  $isCovered: Boolean
  $isTest: Boolean
) {
  rows: brain_sessions_message_distribution(
    args: {
      start_time: $startDate
      end_time: $endDate
      account_id: $accountId
      brain_parent_ids: $brainIds
      desk_ids: $deskIds
      channels: $channels
      tags: $tags
      is_contained: $isContained
      is_covered: $isCovered
      is_test: $isTest
    }
  ) {
    one_message
    two_messages
    three_messages
    four_messages
    five_messages
    six_messages
    seven_messages
    eight_messages
    nine_messages
    ten_plus_messages
  }
}

Below are some examples of how BrainSessionNumberMessages can be called.

{
  "accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
  "startDate": "2023-04-08",
  "endDate": "2023-04-17"
}

Example Result:

note

The result below shows that 1000 sessions only have 1 user message while the majority of sessions (35000) have three user messages

{
  "data": {
    "rows": [
      {
        "one_message": 1000,
        "two_messages": 26483,
        "three_messages": 35000,
        "four_messages": 26687,
        "five_messages": 16470,
        "six_messages": 9988,
        "seven_messages": 5520,
        "eight_messages": 3587,
        "nine_messages": 1901,
        "ten_plus_messages": 3477
      }
    ]
  }
}
Last updated on