Brains Performance

Access the performance of one or more Brains

query BrainsPerformance(
  $accountId: uuid
  $deskIds: _uuid
  $brainIds: _uuid
  $integrationIds: _uuid
  $brainVersions: _int4
  $channels: _text
  $startDate: timestamp
  $endDate: timestamp
  $isTest: Boolean
  $agentIds: _text
  $tags: _text
  $minNumUserMessages: Int
) {
  rows: brains_performance(
    args: {
      account_id: $accountId
      start_time: $startDate
      end_time: $endDate
      brain_parent_ids: $brainIds
      desk_ids: $deskIds
      integration_ids: $integrationIds
      brain_versions: $brainVersions
      channels: $channels
      is_test: $isTest
      agent_ids: $agentIds
      tags: $tags
      min_num_user_messages: $minNumUserMessages
    }
  ) {
    brain_parent_id
    containment
    coverage
    avg_confidence
    median_confidence
    avg_response_time
    avg_first_response_time
    median_response_time
    median_first_response_time
    max_response_time
    max_first_response_time
    min_response_time
    min_first_response_time
    avg_close_time
    median_close_time
    max_close_time
    min_close_time
    ratings
    avg_rating
    ratings_more_than_3
    closed_conversations
    participated_sessions
    replies
  }
}

Below are some examples of how CountsPerBrain can be called.

Account

{
  "accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
  "startDate": "2023-04-08",
  "endDate": "2023-04-17"
}

Multiple Brains

{
  "accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
  "brainIds": "{a2wv9283-9b53-4d7b-b77d-2650f3a1a99c, 99xx33p9-dfab-44e5-9303-9b2bf13f1c94}",
  "startDate": "2023-04-08",
  "endDate": "2023-04-17"
}

Multiple Tags

{
  "accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
  "startDate": "2023-04-08",
  "endDate": "2023-04-17",
  "tags": "{vip-user, return-order}"
}

Multiple Brains & Tags

{
  "accountId": "991c12a1-cc58-4377-8e37-f72259e9dac1",
  "startDate": "2023-04-08",
  "endDate": "2023-04-17",
  "tags": "{vip-user, return-order}",
  "brainIds": "{a2wv9283-9b53-4d7b-b77d-2650f3a1a99c}"
}

---

Example Result:

note

All time-related return fields are in minutes

{
  "data": {
    "rows": [
      {
        "brain_parent_id": "a2wv9283-9b53-4d7b-b77d-2650f3a1a99c",
        "containment": 0.921,
        "coverage": 1,
        "avg_confidence": 0.951,
        "median_confidence": 1,
        "avg_response_time": 0.002290511,
        "avg_first_response_time": 0.0033838984,
        "median_response_time": 0.0019166666,
        "median_first_response_time": 0.0029166667,
        "max_response_time": 0.014166667,
        "max_first_response_time": 0.014166667,
        "min_response_time": 0.00053333334,
        "min_first_response_time": 0.0007166667,
        "avg_close_time": null,
        "median_close_time": null,
        "max_close_time": null,
        "min_close_time": null,
        "ratings": 0,
        "avg_rating": null,
        "ratings_more_than_3": 0,
        "closed_conversations": 0,
        "participated_sessions": 63,
        "replies": 1600
      },
      {
        "brain_parent_id": "99xx33p9-dfab-44e5-9303-9b2bf13f1c94",
        "containment": 1,
        "coverage": 0.76,
        "avg_confidence": 0.743,
        "median_confidence": 0.734,
        "avg_response_time": 0.002875,
        "avg_first_response_time": 0.002875,
        "median_response_time": 0.0013083334,
        "median_first_response_time": 0.002875,
        "max_response_time": 0.0076666665,
        "max_first_response_time": 0.003875,
        "min_response_time": 0.0012166667,
        "min_first_response_time": 0.0012166667,
        "avg_close_time": 0.0012166667,
        "median_close_time": 0.0012166667,
        "max_close_time": 0.12166667,
        "min_close_time": 00012166667,
        "ratings": 0,
        "avg_rating": 4.4,
        "ratings_more_than_3": 0.8,
        "closed_conversations": 10,
        "participated_sessions": 200,
        "replies": 842
      }
    ]
  }
}