Overview

The Overview page provides a summary of the interactions between users and your assistant. You can view the amount of traffic for a selected time period, the most common intents and dialogs as well as replay past conversations with your users.

Use the metrics to answer questions like:

  1. What was the average number of conversations/sessions/users per week during the last month?
  2. How often did customers need to speak to a human agent?
  3. Which intents appeared most often last month?
  4. Which dialog flows were recognized most often during June?
  5. Which days had the largest or smallest numbers of conversations in the last month?
  6. What time of day do most users contact my business?
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