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Logs

Logs allow you to replay conversations in the Administrator view, similar to the Test

experience. When reviewing logs, you can see the predicted intents with their confidence scores, the context of the conversation including variables and user information, and more. You can also use the Amend functionality to improve and fine tune the AI Agent's responses.

Analytics logs​

One way to access to conversation logs is through analytics page. It focuses more on the overall conversation and performance of the agents, even if more than one agent is involved in the conversation. It is recommended for monitoring the overall conversation and performance of the agents.

AI Agent logs​

The other way to access to conversation logs is through the AI Agent page. It focuses more on the conversation of the selected AI Agent. It also provides more detailed information about the conversation context. This is recommended for debugging and analyzing the conversation of the selected AI Agent in order to make enhancements to the AI Agent.

Different types of logs​

Access conversation logs through the analytics page. This view focuses on overall conversation and performance metrics across all agents involved in conversations. It's ideal for monitoring general performance and conversation flow.

Analytics logs interface

Filtering options​

You can apply various filters to narrow down your search, including:

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