AI Agents

An AI Agent constitutes the logic of your AI Agent. It contains all the necessary components that enable Moveo to leverage its NLP engine to engage in natural conversations with end users.

note

AI Agents were formerly called "Brains." If you previously used the platform under this terminology, check out this section to learn more about the new AI Agent structure.

More specifically, an AI Agent includes the following elements:

• Language (English, Greek, etc.)
• Setup
• Knowledge
• Dialogs
• Logs
• Versions

The AI Agent configuration allows businesses to customize its behavior to align with specific goals and user needs. Editable elements include defining objectives, selecting a Tone of voice

, adjusting Response length, and incorporating tailored knowledge such as Product overviews and Objection-handling strategies. Additionally, Custom guidelines can be added to address specific use cases, ensuring the AI Agent adapts effectively to specialized workflows.

Create a new AI Agent

1. Click on the ⚡ AI Agents icon in the top menu.
2. Click + Add AI Agent.
3. Select one of the available AI Agent types.
4. Enter a name and select a language.

You can also import an existing AI Agent by selecting the Import AI Agent option. In the next step, drag and drop your AI Agent configuration as a JSON file.

Try out your AI Agent

You can test your AI Agent using the Test function. More details can be found in the relevant section

.

Export an AI Agent

1. Click on the ⚡ AI Agents icon in the top menu.
2. Click on the three dots (⋮) icon next to the AI Agent you want to export.

note

The exported AI Agent will be in JSON format.

Availability by AI Agent type

	Early Engagement	Activation	Upsell	Debt Collection	Customer Support
AI Agent Goal	✅	✅	✅	✅
Custom Guidelines	✅	✅	✅	✅	✅
Product Overview	✅	✅	✅
Product Benefits & Features	✅	✅	✅
Loyalty Program & Bonus Points	✅	✅	✅
Handling Objections	✅	✅	✅	✅	✅
Global Reminders	✅	✅	✅	✅	✅