AI Agents

An AI Agent constitutes the logic of your AI Agent. It contains all the necessary information that allows Moveo to use its NLP engine to engage in a natural conversation with the end user.

More specifically, an AI Agent contains the following:

• Language (English, Greek, etc.)
• Dialogs
• Intents
• Entities
• Collection
• Webhooks
• Logs
• Versions

Within the Settings of your AI Agent, you can fine-tune various configuration options, such as enabling or disabling Auto AI

, adjusting disambiguation, setting the confidence threshold, and specifying the inactivity timeout duration. This determines the number of seconds before the AI Agent forgets any contextual information gathered during the user's conversation. Additionally, in AI Agents that utilize collections, you'll also find the option for AI profile customization.

Create a new AI Agent

1. Click on the ⚡ AI Agents icon on the top menu.
2. Click + Create new AI Agent.
3. Enter a name, description, and language.
4. Select Start from scratch, or pick one of the available templates.

You can also import an already exported AI Agent by clicking on Import AI Agent. In this menu, you can drag and drop your AI Agent in the form of a JSON file.

note

By selecting Start from scratch, a default AI Agent with frequently used intents and dialogs is loaded. You have the option to remove any of the included intents and dialogs to customize the AI Agent according to your needs.

Try out your AI Agent

You can try out your AI Agent by using its Test function. More on that can be found in the relevant section

.

Export an AI Agent

1. Click on the ⚡ AI Agents icon on the top menu.
2. Click on the three dots (⋮) icon on the right side of the AI Agent you want to export.

note

The exported AI Agent will be a JSON file.