Dialogs

Dialogs are a feature of AI Agents

. Their purpose is to define fixed workflows that the AI agent can follow in a conversation. A dialog is composed of several different blocks, which are connected to each other. Each of these block have different functionalities and have different roles.

Each dialog consists of trigger and action nodes.

Triggers

Every dialog

starts with a single trigger. Moveo.AI supports the following triggers:

Type	Description
Intent	Triggered on text messages, when the AI agent recognizes an intent
Event	Triggered internally from a different dialog node
Fallback	Triggered when Moveo cannot match any of the dialog nodes given the recognized intent

Add a trigger

Add a new trigger by using Moveo's drag-and-drop functionality.

Uses of triggers

Moveo has two different functionalities for triggers:

• They can be used as the parent trigger ($r_0$, nodes[0]) in a dialog.
• They can be used as child triggers to provide a different response. See what happens for an intent trigger and a fallback trigger.

Enhance with AI

Toggle "Enhance with AI" in the trigger node’s sidebar to enrich responses with relevant contextual information.

Actions

Each time the user sends a message, the AI agent activates one or more triggers. It can then respond in a variety of forms.

There are different kinds of actions like plain text, links, menus, and options. You can add one or more actions below a trigger simply by dragging and dropping them.

Types of actions

Moveo.AI supports the following responses, operations, and extensions:

Responses

Response	Description
Text	Reply with a text
Image	Send an image
Carousel	Reply with a carousel
Webview	Display a webview
Video	Send a video
File	Send a file
Survey	Display a survey
URL	Send a URL

Operations

Operation	Description
Question	Ask a question to the user
Jump to	Trigger a specific node
Condition	Create a logic tree
Handover	Transfer the conversation to an agent
Tag	Label the conversation with a tag
Pause	Pause the conversation
Set variables	Set a variable equal to a value
Reset variables	Reset specific or all context variables
Resolve	Close the conversation

Extensions

Extension	Description
Webhook	Call a predefined webhook
Google Sheet	Store data in a Google Sheet
Email	Send an email

Add an action

Add one or more actions below a trigger by using Moveo's drag-and-drop functionality.

Folders

A folder is simply a group of dialogs. Its purpose is to create a clean and organized AI Agent, so that you can coordinate better and be more efficient. It's like organizing clothes in a closet's shelves, instead of putting them all in one cupboard. To (re)name a folder, you can double-click its name and enter the new one.

Moving around dialogs

You can always drag and drop a dialog from any folder to another. You can also drag and drop a dialog to the area at the bottom of the list to create a new folder, or click on any dialog and then on the Create dialog button to create a dialog under the folder you are at.

Export and import a dialog

1. Select the dialog you want to export.
2. Click on the contextual menu in the top right corner.
3. Select Export dialog or Import dialog.

note

The exported dialog will be a JSON file.

Limits

Each new dialog turn in Moveo is designed to efficiently handle up to 80 trigger nodes and completes within a maximum timeframe of 17 seconds. This setup ensures optimal performance and user experience during interactions. In practice, these limits are rarely reached unless an unintended infinite loop is introduced through the dialog's event structure.

Loop Detection

To safeguard against such scenarios, Moveo employs real-time loop detection mechanisms. These mechanisms monitor the creation of dialog event loops, typically occurring due to incorrectly configured jumpTo actions that inadvertently create cyclic dependencies between dialogs. For instance, a dialog named "Dialog Affirmative" jumps to "Dialog UserInfo", which in turn jumps back to "Dialog Affirmative", forming a loop.

While some loops might be intentionally designed to achieve specific conversational flows, most are accidental and can disrupt the user experience. If Moveo detects potential looping behavior, it issues a warning message pointing out the actions in the dialogs that created the loop. This notification serves as a prompt to review and, if necessary, revise the dialog configuration to eliminate the unintended loop. However, if the loop is part of your design and functions as intended, you may disregard this warning.