Collections

Collections are a powerful tool that allows you to curate and manage documents from multiple sources, such as web pages, file uploads, and knowledge bases. Their primary purpose is to enhance your AI Agent

, ensuring it delivers accurate and reliable responses to user queries.

How do collections work?

For every user message (request), Moveo first attempts to generate a response based on its AI Agent configuration. If the AI Agent returns unknown, Moveo then searches within collections for relevant answers. It classifies the most relevant articles related to the user's query, identifies the specific sections containing the answer, and generates a response using its Generative AI / LLM capabilities.

Creating a collection

To create a collection:

1. Navigate to Build → Collections in the top navigation bar.
2. Click + Create new collection.
3. Enter a name and select the collection's language.
4. Choose a data source.
5. Configure the selected data source. Follow the specific instructions below:
   • Website
   • Documents
   • Knowledge base (Zendesk or Intercom)

Connecting a collection

You can connect a collection to your AI Agent in the following ways:

Collections Panel

Click + Add within the collection and select one or more AI Agents to connect.

AI Agent Knowledge

Select a collection from the dropdown list.

Fragments

Fragments are small chunks of text, typically around 400 words, extracted from the provided content. These segments enable the AI to efficiently analyze and interact with the information.

Each fragment consists of approximately 400 words. For reference, 2,500 fragments correspond to roughly 250–300 pages of content.

Adding live instructions

You can enhance AI Agent responses by dynamically providing real-time user data through the live_instructions context variable

. This allows the AI to incorporate live details, such as transaction history, user preferences, or other relevant information.

One way to achieve this is by creating a webhook that fetches the necessary user data from your system and formats it into live instructions. You can then connect this webhook to your AI Agent. See this guide

for more information.

Guidelines and best practices

For optimal performance, follow our best practices guide

.