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Environments

A Moveo environment is like a front desk; it receives the first communication from your end user and ensures it reaches your AI Agents.

An environment manages the interfaces with various channel integrations

(Web, Facebook Messenger, Viber, etc.) and connects to your AI Agents through rules.

Environments

In simple use cases, only one environment is sufficient. For example, you might need one assistant answering FAQs on your website or one assistant handling delivery rescheduling.

However, many businesses want to handle more than one use case and hence require multiple assistants.

Why have more than one environment?​

Here are some examples:

  • You can create one environment connected to your landing page to answer FAQs and generate new leads, and another environment connected to your customer portal to support logged-in users.

  • If your business operates in different markets such as the US and France, you might need to create one environment for the US market and another for the French market.

  • To handle more complex use cases, you can create a production and a development environment

    to ensure that releases to production are well tested in the development environment first.

  • If you wish to use live chat and have separate customer support teams for different use cases or languages, you can create separate environments.

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