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WhatsApp Template Message

You can now send messages to users even after 24 hours have passed since their last message in WhatsApp. First, create and approve a template in your WhatsApp Business account. Once approved, you can use it directly in the live chat.

Create a WhatsApp template​

  1. Go to your WhatsApp Business account and create a new template.
  2. Submit the template for approval.
  3. Once approved, the template will be available for selection in the live chat ui.

Send a WhatsApp template in live chat​

  1. Open the conversation you want to continue.
  2. Click on the Browse button in the banner.
  3. Select the approved template from the list.
  4. Fill any parameters (if applicable) and click Send.
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