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Email

Do you want to send email notifications to keep you and your colleagues updated with the latest information or events within your AI Agent, or send a confirmation to your customers? You can do both with an email response!

Fields​

Each email response contains the following four fields:

  • From: The sender of the email, fixed to no-reply@moveo.ai
  • To: The (one or more) receivers of the email, which you can set to either an email address or a variable.
  • Subject: The subject of the email, which also appears in the dialog.
  • Body: The contents of the email. The body field supports markdown formatting for rich text emails, using HTML tags might not work as expected.
Hi {{first_name}},

Your order **#{{order_number}}** has been shipped! 📦

You can track it here: [Track Order]({{tracking_url}})

Thanks for shopping with us,  
**The {{company_name}} Team**
tip

To make the message more personalized for the user, you can refer to context variables

.

Implementation​

The following image shows an example of an email response implementation.

Troubleshooting​

  • Line breaks are not working: Use \n to create line breaks.
  • Not receiving emails: Contact us at support@moveo.ai.
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