Knowledge base best practices
The following guide outlines best practices for optimizing your knowledge base to ensure optimal performance from your AI Agent. Adhering to these guidelines will enable the model to accurately match the appropriate document and provide precise responses to user queries.
Provide clear and concise documents
- Ensure that each topic is presented clearly and concisely.
- Aim to address one topic per document.
- Avoid lengthy or convoluted answers that could cause confusion.
Include context
Provide necessary context or background information for each topic. This aids the system in better understanding the question and generating relevant responses.
Here's an example:
## How do I install the latest updates for Product XYZ?
Product XYZ regularly releases updates to enhance performance, add new features, and address any bugs or security vulnerabilities. Staying up-to-date with these updates is crucial for ensuring optimal functionality and security of your software.
Use standard language
Utilize universally understood language and terminology. Minimize the use of industry-specific jargon or abbreviations unless essential for clarity.