Overall performance

In the Overall performance section, you can find useful data to compare human agents and brains.

Number of conversations handled

Number of conversations human agents and brains handle.

Response time

Response times for human agents and brains.


Average or median ratings for human agents and brains, as well as overall ratings.


Performance of human agents and brains.

Human agent performance

Useful information about each human agent.

Brain performance

The Brain performance table contains similar information to the human agents' one, as well as containment and coverage percentages.

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