Connect your agent to collections

To enhance your AI Agent and enable it to respond to user questions using your collections, follow these steps:

1. Create an AI Agent. If you already have a functional AI Agent, you can skip this step.
2. Create a collection and add your data sources (such as websites or Zendesk knowledge bases).
3. Connect your AI Agent to your collection to start receiving messages.

tip

Use your AI Agent(s) for task-oriented dialog flows to automate processes. Use your collections for dialog-oriented flows where the assistant replies based on static information.