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Connect your agent to knowledge bases

Connect your AI Agent to knowledge bases to enable intelligent, knowledge-driven responses. This guide walks you through the connection process.

Prerequisites​

Before connecting, ensure you have:

  1. An AI Agent created in your account
  2. A knowledge base with content added

Connect a knowledge base to your agent​

  1. Navigate to Build → AI Agents
  2. Select the AI Agent you want to enhance
  3. Open the Knowledge tab
  4. In the Knowledge base section, click the dropdown
  5. Select the knowledge base you want to connect
  6. Click Connect

Your agent now uses the connected knowledge base to answer user questions.

Connect multiple knowledge bases​

Connect more than one knowledge base to a single agent. This is useful when:

  • You have content organized by topic (e.g., Products, FAQs, Policies)
  • Different teams maintain separate knowledge bases
  • You want to combine internal and external content sources

To add additional knowledge bases, repeat the connection steps above. The agent searches across all connected knowledge bases when responding.

When to use knowledge bases vs dialogs​

Use knowledge bases forUse dialogs for
FAQ-style Q&AMulti-step processes
Static information lookupAPI integrations
Document-based responsesConditional logic flows
Product informationCollecting user data via forms
tip

Combine both approaches for the best results. Use knowledge bases for information retrieval and dialogs for structured workflows.

Troubleshooting​

Agent not using knowledge base content​

  • Verify the knowledge base is connected in the Knowledge tab
  • Check that the knowledge base contains relevant content
  • Ensure the knowledge base language matches user queries

Responses are inaccurate​

  • Add more specific content to your knowledge base
  • Review and refine your guidelines
  • Check the Insights tab for improvement suggestions

Next steps​

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