Connect your agent to knowledge bases

To enhance your AI Agent and enable it to respond to user questions using your knowledge bases, follow these steps:

1. Create an AI Agent. If you already have a functional AI Agent, you can skip this step.
2. Create a knowledge base and add your data sources (such as websites or external sources like Zendesk and Intercom knowledge bases).
3. Connect your AI Agent to your knowledge base to start receiving messages.

tip

Use your AI Agent(s) for task-oriented dialog flows to automate processes. Use your knowledge bases for dialog-oriented flows where the assistant replies based on static information.