Skip to main content

Connect your agent to collections

In order to enhance your virtual agent, and make it reply to your users' questions from your collections, you need to follow the steps below:

  1. Create a brain. This step can be omitted if you already have an existing, functional, brain.
  2. Create a collection, adding your datasources (such as website, Zendesk knowledge base).
  3. Connect your brain to your collection and start receiving messages!

Use your brain(s) for more task-oriented dialog flows, in order to automate your processes, and your collections for more dialog-oriented flows, where you want the assistant to reply based on static information.