Connect your agent to collections

In order to enhance your virtual agent, and make it reply to your users' questions from your collections, you need to follow the steps below:

1. Create a brain. This step can be omitted if you already have an existing, functional, brain.
2. Create a collection, adding your datasources (such as website, Zendesk knowledge base).
3. Connect your brain to your collection and start receiving messages!

tip

Use your brain(s) for more task-oriented dialog flows, in order to automate your processes, and your collections for more dialog-oriented flows, where you want the assistant to reply based on static information.