Collections through knowledge base

You can connect to an existing knowledge base, in order to make Moveo ingest your articles. You can connect Moveo to any existing Intercom or Zendesk knowledge base.

Intercom

To establish a connection with Intercom, follow these steps:

1. Choose the Intercom knowledge base as your data source.
2. Click on the Connect button.
3. Grant Moveo access to retrieve your articles by authorizing its access.
4. Choose the specific articles you want your virtual assistant to be able to answer.

Select datasource

Authorize

Select articles

note

For non-professional accounts, you need to publish your Intercom articles, in order to have them appear in Moveo.

Zendesk

To establish a connection with Zendesk, follow these steps:

1. Choose the Zendesk knowledge base as your datasource.
2. Fill in your Zendesk subdomain and your email.
3. Generate an API token from Zendesk and fill it in the respective field.
4. Choose the specific articles you want your virtual assistant to be able to answer.

Select datasource

Configure

Select articles