Skip to main content

Instagram Messenger

Moveo.AI provides an out-of-the box integration with Instagram Messenger.

Connect your Page​

Before you begin​

Depending on whether you have connected Facebook or Instagram to Moveo before, follow the corresponding guides outlined below:

First time connecting an Instagram account​

Follow the steps outlined below:

  1. Click Connect to redirect to the Meta Dialog Window.

  2. In the Meta Dialog Window select only one Instagram account and its connected Facebook Page and grant all permissions to Moveo.

  1. Once you complete the process in the Meta Dialog Window, you will be redirected back to Moveo, where you can configure your integration.

Connecting more than one Instagram accounts​

If you have already connected an Instagram account to Moveo, then you must keep your previously connected Instagram accounts and their linked Facebook Pages selected in the Meta Dialog Window, in order to preserve an active connection. Follow the steps outlined below:

  1. Click Connect to redirect to the Meta Dialog Window.

  2. In the Meta Dialog Window select the new Instagram account and its linked Facebook page, while keeping the old one(s) selected. Grant all permissions to Moveo.

  1. Once you complete the process in the Meta Dialog Window, you will be redirected back to Moveo, where you can configure your integration.

Configure your integration​

Now that you have successfully connected your Instagram account to Moveo, it's time to configure it in order to meet your needs. Contrary to Facebook Messenger, there are not a lot of configuration options yet.

Status​

In order for your integration to start receiving messages, you need to make it Active!

Advanced security settings​

In some cases, the webview may need to exchange context with the virtual assistant. To ensure that the data is secure in that event, you need to create a pair of RS256 private/public keys. Add your public key in your integration in PEM format.

Troubleshooting​

Not Page Admin​

You need to be an Admin in the Facebook Page that is linked to the Instagram account, which you want to connect to Moveo. You can consult the Before you begin section.

Not granting all requested permissions​

You need to give Moveo all requested permissions asked in the Meta Dialog Window in order to connect your Instagram account.

Connecting more than one Instagram account​

You need pick only one new Instagram account and its linked Facebook Page in the Meta Dialog Window. You can consult the Connecting your Page section.

Connecting existing Instagram accounts​

You need pick one new Instagram account and its linked Facebook Page in the Meta Dialog Window. You can consult the Connecting your Page section.

Last updated on