Instagram Messenger

Môveo.AI provides an out-of-the box integration with Instagram Messenger!

Connecting your Page

Before you begin

  1. Make sure that you have an Instagram professional account

  2. You need to have a Facebook Page linked with your Instagram account

  3. Make sure that you have Admin access in the Facebook Page that is connected to your Instagram account.

  4. You need to have already created a Desk in which you wish to connect your Instagram Account

  5. Depending on whether you have connected Facebook/Instagram to Môveo before, please follow the corresponding guides outlined below:

First Time connecting an Instagram Account

Follow the steps outlined below:

Step 1

Click on the Connect button that will redirect you to the Meta Dialog Window.

Step 2

In the Meta Dialog Window select only one Instagram account and its connected Facebook Page and grant all permissions to Môveo.

Step 3

Once you complete the process in the Meta Dialog Window, you will be redirected back to Môveo, where you can configure your integration.


Connecting more than one Instagram Accounts

If you have already connected an Instagram Account to Môveo, then you must keep your previously connected Instagram Accounts and their linked Facebook Pages selected in the Meta Dialog Window, in order to preserve an active connection. Follow the steps outlined below:

Step 1

Click on the Connect button that will redirect you to the Meta Dialog Window.

Step 2

In the Meta Dialog Window select the new Instagram account and its linked Facebook page, while keeping the old one(s) selected. Grant all permissions to Môveo.

Step 3

Once you complete the process in the Meta Dialog Window, you will be redirected back to Môveo, where you can configure your integration.


Configuring your Integration

Now that you have successfully connected your Instagram Account to Môveo, it's time to configure it in order to meet your needs! Contrary to Facebook Messenger, there are not a lot of configuration options yet

Status

In order for your integration to start receiving messages, you need to make it Active!

Advanced Security Settings

In some cases, the Webview may need to exchange context with the virtual assistant. To ensure that the data is secure in that event, you will need to create a pair of RS256 private/public keys. Add your public key in your integration in PEM format.


Troubleshooting

Not Page Admin

You need to be a Admin in the Facebook Page that is linked to the Instagram account, which you want to connect to Môveo. Please consult the Before you begin section.

Not granting all requested permissions

You need to give Môveo all requested permissions asked in the Meta Dialog Window in order to connect your Instagram Account.

Connecting More than one Instagram Account

You need pick only one new Instagram account and its linked Facebook Page in the Meta Dialog Window. Please consult the Connecting your Page Section.

Connecting Existing Instagram Accounts

You need pick one new Instagram account and its linked Facebook Page in the Meta Dialog Window. Please consult the Connecting your Page Section.

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