Smartlead
Smartlead is a supported channel in Moveo that enables you to send cold emails to your leads and handle replies seamlessly. Moveo connects to your Smartlead account and leverages AI Agents
to manage incoming responses from leads.Getting startedβ
Before proceeding, ensure you have a Smartlead account with a PRO plan. This is necessary because it is the only plan that supports API and webhook usage.
API keyβ
To allow Moveo to use the Smartlead API, you must first obtain an API key.
- Log in to your Smartlead account.
- Go to the Settings page.
- In the Your profile section, scroll down to the API settings.
- Copy the API key.
Moveo setupβ
Once you have the API key, set up the integration in Moveo.
- Navigate to Deploy β Integrations.
- Click on the Smartlead integration.
- Enter the API key you copied earlier.
- Click the Save button.
- Copy the Webhook URL.
Configure webhookβ
The final step is to configure the webhook in Smartlead. Webhooks can be set at multiple levels, and Smartlead offers different types for each. In this example, weβll configure it at the account level. Regardless of the level, the event type that Moveo listens for is Email Reply. You can learn more about this in the Smartlead documentation - Webhooks.
- In your Smartlead account, go to Settings β Webhooks.
- Click the Add Webhook button.
- Enter the Webhook URL you copied earlier.
- Select Email Reply as the event type.
- Click the Save button.
Using the integrationβ
Sending email campaigns from Moveo is not yet supported.
Campaigns must be created and sent directly from Smartlead. When a potential lead replies to an email, the webhook is triggered and Moveo receives the reply. You can use rules
to route the reply to an AI Agent, or assign a department if you prefer a human agent to handle the response.Once the message is processed, Moveo will send the reply back to Smartlead, responding to the original email thread. The API key is used to authenticate and deliver this reply.
Troubleshootingβ
If you're experiencing issues with the integration, review the common problems and solutions below.
Before reviewing this section, confirm that the reply has arrived in the Smartlead inbox. Due to Smartleadβs deliverability algorithms, replies might be delayed. Some providers, such as Outlook, can take up to 2 hours to deliver the message.
Once the reply reaches the Smartlead inbox, the webhook will be triggered and the event should appear in Moveo.
Webhook not receiving eventsβ
If Moveo isn't receiving events, check the following:
- Ensure the URL is correctly configured in Smartlead and matches the one shown in Moveo.
- Only one webhook can be configured per level. (Refer to Smartlead webhooks troubleshooting).