Smartlead

Smartlead is a supported channel in Moveo that enables you to send cold emails to your leads and handle replies seamlessly. Moveo connects to your Smartlead account and leverages AI Agents

to manage incoming responses from leads.

Getting started

Before proceeding, ensure you have a Smartlead account with a PRO plan. This is necessary because it is the only plan that supports API and webhook usage.

API key

To allow Moveo to use the Smartlead API, you must first obtain an API key.

1. Log in to your Smartlead account.
2. Go to the Settings page.
3. In the Your profile section, scroll down to the API settings.
4. Copy the API key.

Moveo setup

Once you have the API key, set up the integration in Moveo.

1. Navigate to Deploy → Integrations.
2. Click on the Smartlead integration.
3. Enter the API key you copied earlier.
4. Click the Save button.
5. Copy the Webhook URL.

Configure webhook

The final step is to configure the webhook in Smartlead. Webhooks can be set at multiple levels, and Smartlead offers different types for each. In this example, we’ll configure it at the account level. Regardless of the level, the event type that Moveo listens for is Email Reply. You can learn more about this in the Smartlead documentation - Webhooks.

1. In your Smartlead account, go to Settings → Webhooks.
2. Click the Add Webhook button.
3. Enter the Webhook URL you copied earlier.
4. Select Email Reply as the event type.
5. Click the Save button.

Using the integration

note

Sending email campaigns from Moveo is not yet supported.

Campaigns must be created and sent directly from Smartlead. When a potential lead replies to an email, the webhook is triggered and Moveo receives the reply. You can use rules

to route the reply to an AI Agent, or assign a department if you prefer a human agent to handle the response.

Once the message is processed, Moveo will send the reply back to Smartlead, responding to the original email thread. The API key is used to authenticate and deliver this reply.

Troubleshooting

If you're experiencing issues with the integration, review the common problems and solutions below.

warning

Before reviewing this section, confirm that the reply has arrived in the Smartlead inbox. Due to Smartlead’s deliverability algorithms, replies might be delayed. Some providers, such as Outlook, can take up to 2 hours to deliver the message.
Once the reply reaches the Smartlead inbox, the webhook will be triggered and the event should appear in Moveo.

Webhook not receiving events

If Moveo isn't receiving events, check the following:

1. Ensure the URL is correctly configured in Smartlead and matches the one shown in Moveo.
2. Only one webhook can be configured per level. (Refer to Smartlead webhooks troubleshooting).