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Facebook Messenger

Moveo.AI provides an out-of-the box integration with Facebook Messenger.

Connect your Page​

Before you begin​

  • Make sure that you have Admin access in the Facebook Page you want to connect.
  • Select an environment in which you wish to connect your Facebook Page.

Depending on whether you have connected Facebook or Instagram to Moveo before, follow the corresponding guides outlined below:

First time connecting a Facebook Page​

Follow the steps outlined below:

  1. Click Connect to redirect to the Meta Dialog Window.

  2. In the Meta Dialog Window select only one page that you would like to connect and grant all permissions to Moveo.

  3. Once you complete the process in the Meta Dialog Window, you will be redirected back to Moveo, where you can configure your integration.

Connecting more than one Facebook Pages​

If you have already connected a Facebook Page to Moveo, then you must keep your previously connected Pages selected in the Meta Dialog Window, in order to preserve an active connection. Follow the steps outlined below:

  1. Click Connect to redirect to the Meta Dialog Window.

  2. In the Meta Dialog Window select the new Facebook Page that you would like to connect, while keeping the old one(s) selected. Grant all permissions to Moveo.

  3. Once you complete the process in the Meta Dialog Window, you will be redirected back to Moveo, where you can configure your integration.

Configuring your integration​

Now that you have successfully connected your Facebook Page to Moveo, it's time to configure it in order to meet your needs. You can configure the following fields of your Facebook Messenger integration:

Status​

In order for your integration to start receiving messages, you need to make it active.

Start Behavior​

You can configure the welcome screen of your Messenger Page by setting the following fields:

  • Greeting text: a small description of your Messenger Page
  • Start message: the message sent to Moveo, when the user starts the conversation (presses the Get Started button below)

The following image shows an example of a menu in Messenger.

Persistent menu​

You can configure the persistent menu of your Messenger Page by setting clickable options which are available in an always-on user interface element inside Messenger conversations.

Whitelist domains​

In case your Brain uses a webview response, you can add any URLs of third-party domains in order to be accessible inside the Messenger webview.

Advanced security settings​

In some cases, the webview may need to exchange context with the virtual assistant. To ensure that the data is secure in that event, you need to create a pair of RS256 private/public keys. Add your public key in your integration in PEM format.

Troubleshooting​

Not Page Admin​

You need to be an Admin in the Facebook Page that you want to connect to Moveo. You can consult the Before you begin section.

Not granting all requested permissions​

You need to give Moveo all requested permissions asked in the Meta Dialog Window in order to connect your Facebook Page. You can consult the Connecting your Page Section.

Connecting more than one Facebook Page​

You need pick only one new Facebook Page in the Meta Dialog Window. You can consult the Connecting your Page Section.

Connecting existing Facebook Pages​

You need pick one new Facebook Page in the Meta Dialog Window. You can consult the Connecting your Page Section.

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