Facebook Messenger

Môveo.AI provides an out-of-the box integration with Facebook Messenger!

Connecting your Page

Before you begin

  1. Make sure that you have Admin access in the Facebook Page that you would like to connect.

  2. You need to have already created a Desk in which you wish to connect your Facebook Page

  3. Depending on whether you have connected Facebook/Instagram to Môveo before, please follow the corresponding guides outlined below:

First Time connecting a Facebook Page

Follow the steps outlined below:

Step 1

Click on the Connect button that will redirect you to the Meta Dialog Window.

Step 2

In the Meta Dialog Window select only one page that you would like to connect and grant all permissions to Môveo.

Step 3

Once you complete the process in the Meta Dialog Window, you will be redirected back to Môveo, where you can configure your integration.


Connecting more than one Facebook Pages

If you have already connected a Facebook Page to Môveo, then you must keep your previously connected Pages selected in the Meta Dialog Window, in order to preserve an active connection. Follow the steps outlined below:

Step 1

Click on the Connect button that will redirect you to the Meta Dialog Window.

Step 2

In the Meta Dialog Window select the new Facebook page that you would like to connect, while keeping the old one(s) selected. Grant all permissions to Môveo.

Step 3

Once you complete the process in the Meta Dialog Window, you will be redirected back to Môveo, where you can configure your integration.


Configuring your Integration

Now that you have successfully connected your Facebook Page to Môveo, it's time to configure it in order to meet your needs! Here are the fields of your Facebook Messenger page that you can configure:

Status

In order for your integration to start receiving messages, you need to make it Active!

Start Behavior

You can configure the Welcome Screen of your Messenger Page by setting the:

  • Greeting text, which is a small description of your Messenger Page
  • Start Message, which is the message sent to Môveo, when the user starts the conversation (presses the Get Started button below)

Persistent Menu

You can configure the Persistent Menu of your Messenger Page by setting clickable options which are available in an always-on user interface element inside Messenger conversations.

Whitelist Domains

In case your Brain uses a Webview Response, you can add any urls of third-party domains in order to be accessible inside the Messenger Webview.

Advanced Security Settings

In some cases, the Webview may need to exchange context with the virtual assistant. To ensure that the data is secure in that event, you will need to create a pair of RS256 private/public keys. Add your public key in your integration in PEM format.


Troubleshooting

Not Page Admin

You need to be a Admin in the Facebook Page that you want to connect to Môveo. Please consult the Before you begin section.

Not granting all requested permissions

You need to give Môveo all requested permissions asked in the Meta Dialog Window in order to connect your Facebook Page. Please consult the Connecting your Page Section.

Connecting More than one Facebook Page

You need pick only one new Facebook Page in the Meta Dialog Window. Please consult the Connecting your Page Section.

Connecting Existing Facebook Pages

You need pick one new Facebook Page in the Meta Dialog Window. Please consult the Connecting your Page Section.

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