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Sunshine Conversations

Moveo provides an out-of-the-box integration with Sunshine Conversations.

To connect Moveo with Sunshine Conversations, you need to follow the steps below:

  1. Go to your Integrations and select Configure on Sunshine Conversations.
  2. Select Connect.
  3. Fill in your Zendesk subdomain to sign in.
  4. Authorize Moveo to access your account.
  5. Configure your settings, such as the name of the assistant, the autostart message and the avatar.
  1. Go to your Zendesk Admin Center.
  2. Navigate to Channels > Bots & automation > Bots, locate the Moveo bot under Marketplace bots, and click the Connect button.
  3. Navigate to Channels > Messaging & social > Messaging and configure your customer-facing integrations.

Extras​

Close ticket trigger​

Any time a conversation gets handed over by Moveo, Sunshine Conversations automatically creates a ticket in Zendesk, that your support team can handle.

Note that the control of the conversation is returned to Moveo when a ticket is Closed. However, when an agent solves a conversation, the conversation does not close automatically. To achieve this, you need to create a trigger in Zendesk:

  1. Navigate to Admin Center > Objects and rules > Business rules > Triggers .
  2. Add a new trigger to specify the conditions under which a conversation is considered resolved and should be closed.

The below trigger ensures that when a ticket's status is changed to Solved, if the conversation is on messaging channels (or any other channels you use in Zendesk), the status should become Closed.

Disconnect​

To disconnect your Sunshine Conversations integration, you need to perform the following steps:

  1. Go to your Zendesk Admin Center and navigate to Channels > Bots & automation > Bots. Locate the Moveo bot under Marketplace bots and select Uninstall.

  2. Go back to your Moveo integration settings, and select the enabled Delete button.

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