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Zendesk Sunshine Conversations

Moveo provides an out-of-the-box integration with Zendesk Sunshine Conversations.

To connect Moveo with Zendesk Sunshine Conversations, you need to follow the steps below:

  1. Go to your Integrations and select Configure on Zendesk Sunshine.
  2. Select Connect.
  3. Fill in your Zendesk subdomain to sign in.
  4. Authorize Moveo to access your account.
  5. Configure your settings, such as the name of the assistant, the autostart message and the avatar.
  1. Go to your Zendesk Admin center.
  2. Navigate to Channels > Bots & automation > Bots and, from the Marketplace bots, connect Moveo.
  3. Navigate to Channels > Messaging & social > Messaging and configure your integration.

Extras​

Any time a conversation gets handed over by Moveo, Zendesk automatically creates a ticket, that your support team can handle.

Note that when an agent solves a conversation, the conversation does not close automatically. You need to navigate to your Admin center > Objects and rules > Business rules > Triggers and add a new trigger.

This trigger should be designed to specify the conditions under which a conversation is considered resolved and can be closed in Zendesk. In this case, the trigger sets that when a ticket's status is changed to Solved, if the conversation is on the messaging channels (add any other channels you are using on Zendesk), the status should become Closed.

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