Viber

Moveo.AI offers seamless integration with Viber.

To connect your AI Agent to Viber, follow these steps:

Create your bot account

As of February 2024, Viber updated their bot creation process. Moveo handles bot creation on your behalf to ensure a smooth setup experience.

If you already have a Viber bot

If you already have an existing Viber bot account and access token, you can proceed directly to the Connect with Moveo section using your existing credentials.

Request a new Viber bot

To request a new Viber bot account:

1. Contact Moveo support and request a Viber bot creation.
2. Moveo will provide you with Viber's official bot application form.
3. Complete the form with your company details and return it to Moveo.
4. Moveo will submit your application to Viber on your behalf.
5. Once Viber processes your application and creates the bot, they will send the access token to Moveo.
6. Moveo will share the access token with you so you can proceed with the integration setup.

info

For more information about Viber's updated commercial model, visit their official documentation.

Connect with Moveo

After your bot account has been created and you have received the access token from Moveo, follow these steps to connect it to your environment:

1. Go to the Integrations section in the Moveo platform and select the environment you want to connect with Viber.
2. Click Connect under the Viber integration.
3. In the Connection settings, enter your access token, name your AI agent, and save.
4. Customize the avatar and the autostart message, which is the message sent to Moveo when the user initiates the conversation.
5. Optional: Configure user authentication.
6. Set the state to ACTIVE and save your changes.

The image below shows a successful Viber integration.

Limitations

Viber restricts the initial conversation message to one response

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tip

Start a conversation in Viber with a carousel.