Moveo.AI provides an out-of-the box integration with WhatsApp.
Before you begin
Before you begin connecting Moveo with WhatsApp you need the following:
A verified Facebook Business Manager account, for which you have admin access.
A Meta developer account with an App that is connected to your Business Manager Account.
Create a WhatsApp product in your App
In your Meta App navigate to the
Add Product Page and click Set up under WhatsApp. Select your existing Meta Business Manager account.
- Add product
- Select account
Add your phone number
When creating your WhatsApp product, Meta gives you a temporary phone number which can be used for testing. In order to add your actual phone number click on the
Add phone number button in the right bottom of the screen and complete the form.
In order for your phone number to be usable, Meta needs to verify your WhatsApp Account. The verification process takes approximately 1 to 2 days.
In order to monitor the verification status of your phone number you can navigate to your
WhatsApp Manager and click on the phone number that you previously added.
Clicking on the phone number, you can see the status of your phone number’s verification
While waiting for Meta to approve your phone number, you can continue to the step below.
Connect with Moveo
Navigate to the Moveo Console and add a new WhatsApp Integration if you haven’t done so already.
When connecting WhatsApp you need to copy-paste certain fields, which will allow Moveo to receive and answer user messages.
In order to connect your WhatsApp account with Moveo you will need the following:
Follow this guide to generate an Access Token for your Business Manager. When selecting the relevant permissions check the
whatsapp_business_management permissions. Copy paste this token to Moveo under the field
Navigate to your Meta App under Settings > Basic and copy-paste the
App Secret token in your Integration
Phone number ID
Navigate to your WhatsApp product and copy your
Phone number ID for the phone number added in Step 2 above.
In your integration set your verify token to be anything that you want. The verify token will be used in the steps below.
Integration ID from the URL of the page. For example in the URL:
Integration ID is the last part of the URL, i.e:
Navigate to the Configuration tab in your WhatsApp product in your Meta App and do the following:
- Set the webhook callback URL to:
- Set the Verify token from above.
- Subscribe to the
Register your phone number
After Meta verifies your phone number, navigate to the Configuration tab in your WhatsApp product in your Meta App and register your phone number.
You can also test your brains with WhatsApp, using your phone number. This is NOT an integration with WhatsApp, but a test of the integration with our Moveo number. You must have a WhatsApp account with this number to test.