Deploy
Deployment is a crucial step when integrating Moveo into your business. It consists of three main components:
- Environments
- Rules
- Integrations
Each of these plays an essential role in the implementation of Moveo. Let’s explore each of them in detail.
Environments
Within a single Moveo account, you can create multiple environments. Each environment is an independent instance of your Moveo setup, with its own set of rules and integrations. You can use environments to:
- Test new setups in a sandbox environment.
- Deploy to different channels using separate environments.
- Handle different integrations of the same channel independently.
- Test different AI Agent versions.
Rules
Rules are the logic Moveo follows to manage conversations. By defining conditions, you can perform actions such as assigning an AI Agent, routing to a department, setting a tag, and more.
Every message in a conversation is evaluated against the same set of rules, regardless of the channel it originates from. If you want to treat different channels in distinct ways, you'll need to set up separate environments.
For examples on how to configure rules, refer to these guides:
Integrations
Integrations connect Moveo to your end users. These are the channels through which users interact with your setup.
Moveo provides a web widget that can be embedded into your website. This widget is highly customizable and built on top of an exposed WebSocket API
. You can use this to build your own custom integrations as well.Besides the web widget, Moveo supports several third-party channels: