Intents are question categories that your Virtual Assistant can answer.

This can entail store hours, availability, sales questions, FAQs, Guidelines, Procedures and actions!

So the rule of thumb here is "One Intent per user's query category or per purpose".

For example:
➪ Intent Name: #store_Hours

➪ Intent Expressions/Questions:

  • What time do you open?
  • What are your closing hours?
  • Will you be open tomorrow?

Add a new Intent

First, navigate to your Brain by clicking on its title or side navigation Menu, and then go through the following steps:

  1. Go to your Intent tab.
  2. Click the + icon and change the name and description of your Intent.
  3. Add examples in natural language, which provide the most accurate context for your Intent and click on Enter or anywhere else in your screen.
  4. Click on Save.

Tip: Try to introduce some variety between the examples of the Intent. The more examples you give it, the more it will be able to read between the lines and be more efficient in the future!

Import an Intent

To import an intent from a file, you can click on the Import Icon on the top right in order to select a local csv file. The csv file needs to have the following format:

  1. 2 columns named Intent and Expression
  2. Under the column Intent you should include the name of your imported intent. It could be empty
  3. Under the column Expression you should include the expressions for the imported intent

Once the file is uploaded, you will see the new expressions. Click save to add your Intent

Download an example csv File

Last updated on