If your Virtual Assistant doesn't recognise the Intent of what the user says, it activates the Unknown Trigger.

An Unknown Trigger can be activated in three cases:

  1. A User's reply with under-the-threshold, Confidence Level.
  2. If there is no Trigger that is connected to an Intent that matches the dialogs already set up.
  3. If a User's reply matches the Offtopics Intent
  • The Offtopics Intent is an Intent that cannot be used in any of the Dialogs and matches when user's reply is not maintained in any of the Dialogs/Intents

Moveo also has two different functionalities for the Unknown Trigger.

  1. It can be used as the parent Trigger (r0, root 0) in a Dialog and it will be activated when a User's input is not understood.
  2. It can be used in the context of a specific Dialog; that way it handles unknown messages within a specific Dialog concept (eg. "buy shoes" is unknown when asking for "payment methods")
Last updated on