Skip to main content



A webhook allows you to use another program, platform, database.

You can connect to it and without ever having to leave your virtual assistant chat, your end user can do a variety of actions, including the following:

  • Book appointments
  • Make purchases, return them & handle refunds
  • Fill webforms
  • Send emails
  • Bring up end user information
  • Fill in a Google Sheet with anything you need

You can find a step-by-step guide on how to create a webhook.

Use of webhook response

A webhook contains the following two fields:

  • WEBHOOK: The selected webhook from the list of webhooks in the brain
  • FALLBACK: The text to send the user if the webhook call fails