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You can close a conversation automatically, through the resolve action inside the brain.

When the user triggers a resolve action, the virtual assistant performs the following actions:

  • The assistant closes the conversation, always respecting the "Keep alive" setting in the environment level, regarding the duration, in seconds, after which resolved conversations expire and any additional user messages create a new conversation.
  • The assistant displays the post-conversation survey, if the user and the assistant have exchanged more than 3 messages.
  • If you are using Zendesk Sunshine Conversations, the assistant simply passes control to the next integration in the switchboard, without showing a survey.