What is Moveo?

Moveo is a conversational AI platform designed to help you build, manage, and deploy sophisticated AI agents across any channel. At its core, Moveo empowers teams—from customer support to marketing and operations—to automate conversations and deliver personalized, human-like experiences at scale, without needing to write a single line of code.

Whether you're looking to provide instant 24/7 support, qualify leads automatically, or streamline internal processes, Moveo provides the tools to design, train, and continuously improve intelligent virtual agents that understand context, integrate with your existing systems, and solve real business problems.

The platform's Natural Language Understanding (NLU) engine interprets user input, identifies intents, and extracts key information. Based on this understanding, the AI Agent can execute a pre-defined flow, retrieve information from its knowledge base, or escalate to a human when necessary.

First steps

Ready to dive in? This roadmap is designed to guide you from the basics to building your first fully functional AI agent. For a quick, hands-on experience, start with our quickstart guide.

• Your first AI Agent: This hands-on, quickstart guide will get your first AI agent live in just a few minutes.

• Getting Started Guide: For a more comprehensive tour of the platform's main features and navigation.

Here's the recommended learning path, covering the core concepts of the Moveo platform:

1. AI Agents: Start by learning how to create and configure your first agent. Think of an AI Agent as the brain and personality of your operation. It's the central unit that handles conversational logic, understands user intent, and orchestrates the entire interaction.

2. Knowledge Base: Next, discover how to give your agent the knowledge it needs to be helpful. This is where your agent's knowledge lives. By connecting data sources like documents, websites, or Q&A pairs, you provide your agent with the information it needs to answer questions accurately.

3. Rules: Understand how to automate workflows. Rules are the traffic cops of your conversational ecosystem; simple "if-this-then-that" automations that define what happens when a specific event occurs, like assigning a new conversation to your agent.

4. Integrations: Explore how to connect your agent to the channels your customers use every day. These are the bridges that connect your AI agent to the outside world, from your website chat and WhatsApp to backend systems like your CRM.

5. Environments: Finally, learn best practices for managing your deployment process. To ensure a smooth and safe rollout, Moveo utilizes environments. This allows you to have a dedicated space (e.g., 'Staging') to build and test your agents without affecting your live, customer-facing interactions in your 'Production' environment.