What is Moveo?

Moveo is a conversational AI platform to build, manage, and deploy AI agents on any channel. Customer support, marketing, and operations teams use Moveo to automate conversations without code.

Use an AI agent to give 24/7 support, qualify leads, or automate internal processes. Moveo gives you the tools to design, train, and improve AI agents. An AI agent keeps the context of the conversation and connects to your existing systems.

An AI agent uses a large language model (LLM) to read each user message. It answers from its knowledge base and its guidelines, runs a dialog when a fixed flow fits the request, and hands the conversation over to a human agent when necessary.

First steps

This roadmap guides you from the basics to your first fully functional AI agent. For a quick, hands-on experience, start with the quickstart guide.

• Your first AI agent: This hands-on quickstart takes you from a new AI agent to a live channel in about 10 minutes.

This is the recommended learning path through the core concepts of the Moveo platform:

1. AI agents: Start with how to create and configure your first agent. Think of an AI agent as the mind and personality of your operation. It is the central unit that handles conversational logic, understands user intent, and orchestrates the entire interaction.

2. Knowledge base: Next, learn how to give your agent the knowledge it needs to be helpful. This is where your agent's knowledge lives. When you connect data sources such as documents, websites, or Q&A pairs, your agent gets the information it needs to answer questions accurately.

3. Rules: Learn how to automate workflows. Rules direct the traffic of your conversations. They are "if-this-then-that" automations that define what happens when a specific event occurs, such as assigning a conversation to your agent.

4. Integrations: Explore how to connect your agent to the channels your customers use every day. Integrations connect your AI agent to the outside world, from your website chat and WhatsApp to backend systems such as your CRM.

5. Environments: Finally, learn best practices for your deployment process. For a smooth and safe rollout, Moveo uses environments. You get a dedicated space, for example, 'Staging', to build and test your agents. Your live, customer-facing interactions in your 'Production' environment stay unaffected.