Integrations overview
Integrations connect your AI Agent to the communication channels your customers already use. Once connected, your agent receives messages, processes them, and responds automatically—whether through web chat, messaging apps, SMS, email, or voice.
In the Moveo platform UI, integrations are also called Connections.
Web chat
Embed your AI Agent directly on your website or application.
| Channel | Description |
|---|---|
| Web | Customizable chat widget for websites and web applications |
Messaging apps
Meet customers on the messaging platforms they use daily.
| Channel | Description |
|---|---|
| Reach customers on the world's most popular messaging app | |
| Facebook Messenger | Connect through Facebook Pages |
| Handle Direct Messages from your business profile | |
| Viber | Engage users on Viber |
SMS & RCS
Send and receive text messages with your customers.
| Channel | Description |
|---|---|
| Infobip SMS | SMS messaging via Infobip |
| Infobip RCS | Rich messaging with images, buttons, and carousels |
| Twilio SMS | SMS messaging via Twilio (coming soon) |
| Telnyx SMS | SMS messaging via Telnyx (coming soon) |
Email
Handle customer inquiries through email conversations.
| Channel | Description |
|---|---|
| Email-based customer conversations |
Help desk platforms
Integrate with your existing customer support tools.
| Platform | Description |
|---|---|
| Intercom | Customer messaging and support |
| Zendesk Chat | Zendesk live chat |
| Sunshine Conversations | Zendesk omnichannel messaging |
| Front | Shared inbox for teams |
Sales & outreach
Automate customer engagement in your sales workflows.
| Platform | Description |
|---|---|
| Smartlead | Sales automation and outreach |
Voice
Enable phone-based interactions with your AI Agent.
| Channel | Description |
|---|---|
| Twilio Voice | Phone call handling via Twilio |
Team collaboration
Deploy your AI Agent in internal communication tools.
| Platform | Description |
|---|---|
| Slack | Slack workspace integration |
Next steps
- Web chat setup - Get started with the most common integration
- WhatsApp setup - Connect to WhatsApp Business
- Environments - Understand how integrations work with environments
- AI Agents - Configure the agent that powers your integrations