Taxes
This page explains how Moveo calculates taxes and applies them to your invoices.
How taxes work
The law requires Moveo to apply taxes in certain countries and regions, based on your account's tax location. The tax rates and types depend on local regulations.
If you are a registered business in certain locations, you can enter your VAT or GST ID to remove the applicable taxes from your monthly bills.
How Moveo determines your tax location
Your tax location is typically based on your account address. When you sign up, Moveo sets the account address to the payment address of your primary payment method.
In some locations, the law requires Moveo to consider other account details, such as:
- Other payment addresses associated with your account
- IP addresses used during account activity
- Business registration details
You can view and update your account address at any time from the Billing page in your account settings.
If your account address is correct but your tax location does not match what you expect, contact the Moveo support team.
Tax types by region
Each region has its own tax types and rates. This table shows some common examples:
| Region | Tax type | Description |
|---|---|---|
| European Union | VAT | Value Added Tax applied to digital services |
| United Kingdom | VAT | 20% VAT on digital services |
| United States | Sales Tax | Varies by state and locality |
| Australia | GST | Goods and Services Tax |
| Canada | GST/HST | Federal and provincial taxes |
| Singapore | GST | Goods and Services Tax |
Governments update their taxation policies for digital services often, so tax rates and requirements change. Moveo calculates your tax rate from the regulations in force at the time of billing.
Manage your tax settings
To update your tax information:
- Go to Account Settings → Billing.
- On the Billing page, update your:
- Tax region
- Billing address
- Company name (for business accounts)
- If applicable, enter your VAT or GST registration number to claim tax exemption.
Tax exemptions
Business VAT or GST exemption
If your business is registered for VAT, GST, or similar taxes in your region, you can enter your registration number in your billing settings. After Moveo verifies the number, future invoices do not include the applicable taxes.
To add your tax ID:
- Go to Account Settings → Billing.
- In the Tax region section, find the VAT number / Tax ID (optional) field.
- Enter your VAT or GST registration number.
- The system validates your tax ID and updates your tax status.
Other exemptions
Some organizations qualify for tax exemptions based on their status, such as nonprofit organizations or government entities. If your organization qualifies for a tax exemption, contact the Moveo support team with the relevant documentation.
View taxes on your invoices
Your invoices list each applicable tax as a separate line item. To view your invoices:
- Go to Account Settings → Invoices.
- Select an invoice to view the detailed breakdown.
Invoice currency
Moveo issues invoices in USD (United States Dollars) or BRL (Brazilian Real). You select the currency when you upgrade your plan, and you cannot change it after the upgrade. Moveo calculates taxes in the invoice currency.
Frequently asked questions
Why do I pay tax?
The law requires Moveo to collect and remit taxes in many jurisdictions. The tax that applies depends on your account's tax location and on the local regulations for digital services.
Can I get a refund for taxes paid?
If you think that Moveo applied taxes to your account by mistake, contact the Moveo support team. The team reviews your account and issues corrections if applicable.
How do I update my tax location?
Update your billing address in Account Settings → Billing. Moveo recalculates your tax location from the new address.
Why doesn't my VAT or GST number work?
VAT and GST numbers must be valid and active with the relevant tax authority. Make sure that you enter the correct format for your region. If the problem continues, contact the Moveo support team.