Taxes
This section explains how taxes are calculated and applied to your Moveo.AI invoices.
How taxes work
Moveo.AI is required by law to apply taxes in certain countries and regions depending on your account's tax location. The applicable tax rates and types vary based on local regulations.
If you are a registered business in certain locations, you can enter your VAT or GST ID to remove applicable taxes from your monthly bills.
How is my tax location determined?
Your tax location is typically based on your account address, which is initially set to the payment address of your primary payment method when you sign up.
In some locations, we are required by law to consider other account details, such as:
- Other payment addresses associated with your account
- IP addresses used during account activity
- Business registration details
You can view and update your account address at any time from the Billing page in your account settings.
If you've set your account address correctly but your tax location doesn't match what you expect, please contact our support team for assistance.
Tax types by region
Different regions have different tax types and rates. Here are some common examples:
| Region | Tax type | Description |
|---|---|---|
| European Union | VAT | Value Added Tax applied to digital services |
| United Kingdom | VAT | 20% VAT on digital services |
| United States | Sales Tax | Varies by state and locality |
| Australia | GST | Goods and Services Tax |
| Canada | GST/HST | Federal and provincial taxes |
| Singapore | GST | Goods and Services Tax |
Tax rates and requirements change frequently as governments update their digital services taxation policies. Your actual tax rate will be calculated based on current regulations at the time of billing.
Managing your tax settings
To update your tax information:
- Go to Account Settings → Billing.
- In the Billing details section, update your:
- Tax region
- Billing address
- Company name (for business accounts)
- If applicable, enter your VAT or GST registration number to claim tax exemption.
Tax exemptions
Business VAT/GST exemption
If your business is registered for VAT, GST, or similar taxes in your region, you can enter your registration number in your billing settings. Once verified, applicable taxes will be removed from future invoices.
To add your tax ID:
- Navigate to Account Settings → Billing.
- In the billing details section, locate the tax ID field.
- Enter your VAT/GST registration number.
- The system will validate your tax ID and update your tax status accordingly.
Other exemptions
Some organizations may qualify for tax exemptions based on their status (e.g., non-profit organizations, government entities). If you believe your organization qualifies for a tax exemption, please contact our support team with the relevant documentation.
Viewing taxes on your invoices
All applicable taxes are itemized on your invoices. To view your invoices:
- Go to Account Settings → Invoices.
- Select an invoice to view the detailed breakdown.
- Tax amounts are shown as separate line items.
Invoice currency
All Moveo.AI invoices are issued in USD (United States Dollars). Tax calculations are performed in USD regardless of your location.
Frequently asked questions
Why am I being charged tax?
Moveo.AI is legally required to collect and remit taxes in many jurisdictions. The specific tax applied depends on your account's tax location and local regulations governing digital services.
Can I get a refund for taxes paid?
If you believe taxes were incorrectly applied to your account, please contact our support team. We can review your account and issue corrections if applicable.
How do I update my tax location?
Update your billing address in Account Settings → Billing. Your tax location will be recalculated based on the new address.
Why doesn't my VAT/GST number work?
VAT and GST numbers must be valid and active with the relevant tax authority. Ensure you're entering the correct format for your region. If you continue to experience issues, contact our support team.