Tags can be added as a Response to any Dialog. Môveo.AI stores all tags in a Context Variable called tags. This means that in some cases, $tags can be used in Conditions, in order to alter possible responses depending on the $tags of the conversation.

This is how you can add a new Tag:

One use case is to use the tag in order to remember that a specific dialog has been triggered. Hence, a specific Dialog can tag the conversation such that future dialogs can alter responses accordingly. In the following example registered customers are separated from the unregistered ones by using a Conditions. The condition checks for $tags and if the value ‘customer’ is contained then the response is “no shipping fee”. Else, the response is “5$ shipping fee”.

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