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Inactivity reminder

The Inactivity reminder action sets a timer that triggers a reminder event node after a period of user inactivity. Use this to re-engage users who stop responding during a conversation.

How it works​

When a user becomes inactive (stops sending messages), the inactivity timer counts down. After the specified duration, the system triggers a reminder event node that executes your configured flow.

Configure an inactivity reminder​

  1. Open your dialog in the editor
  2. Add an Inactivity reminder action to your flow
  3. Set the timeout duration (in seconds or minutes)
  4. Create a reminder event node in the dialog
  5. Build the reminder flow under this node

Common use cases​

Re-engage during checkout​

Send a reminder if a user pauses during payment:

"Still there? I noticed you paused during checkout. Need help completing your order?"

Prompt for missing information​

Nudge users to provide required details:

"I'm waiting for your email address to continue. You can type it whenever you're ready."

Offer assistance​

Check if the user needs help:

"It looks like you might be busy. Feel free to come back anytime, or let me know if you need help!"

Canceling the timer​

The inactivity timer automatically cancels when:

  • The user sends a new message
  • The conversation ends or closes
  • A new inactivity reminder is set (replaces the previous one)

Next steps​

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