Skip to main content

Inactivity reminder

The Inactivity timeout action sets a timer that triggers a reminder event node after a period of user inactivity. Use this to re-engage users who stop responding during a conversation.

How it works​

When a user becomes inactive (stops sending messages), the inactivity timer counts down. After the specified duration, the system triggers a reminder event node that executes your configured flow.

Configure an inactivity reminder​

  1. Open your dialog in the editor
  2. Add an Inactivity timeout action to your flow
  3. Set the timeout duration (in seconds or minutes)
  4. Locate the reminder event node that Moveo creates and connects to the action
  5. Build the reminder flow under this node

Common use cases​

Re-engage during checkout​

Send a reminder if a user pauses during payment:

"Still there? I noticed you paused during checkout. Need help completing your order?"

Prompt for missing information​

Nudge users to provide required details:

"I'm waiting for your email address to continue. You can type it whenever you're ready."

Offer assistance​

Check if the user needs help:

"It looks like you might be busy. Feel free to come back anytime, or let me know if you need help!"

Canceling the timer​

The inactivity timer automatically cancels when:

  • The user sends a new message
  • The conversation ends or closes
  • A new inactivity reminder is set (replaces the previous one)

Next steps​

Last updated on